Ticket Office Assistant

VILLANOVA UNIVERSITY; Villanova; Sur place; EUR 20 000 - 40 000; Temps partiel

Résumé du poste

A prominent educational institution in Villanova, France is seeking a Ticket Office Assistant to provide exceptional customer service during game days. Candidates must have experience in customer service, be dependable, and available to work evenings and weekends. The role involves assisting with ticket sales and other box office operations. This position offers a chance to support athletic events while demonstrating a positive image of the University.

Qualifications

• Experience in an in-person customer service position.
• Dependable, punctual, and possess effective communication skills.
• Ability to work weeknights and weekends as needed for events.

Responsabilités

• Provide exceptional customer service at the ticket office on game days.
• Answer customer inquiries and process ticket sales.
• Perform other tasks as assigned by the Ticket Office staff.

Connaissances

Customer service experience

Effective communication

Multitasking

Attention to detail

Outils

MS Office (Word/Excel)

Description du poste

Ticket Office Assistant

To view the position details and/or apply to a position, click on the View Details link below the Job Title. If you have questions about the application process, please refer to the Applicant FAQ's.

Posting Details

Posting Number: 20255733V
Position Title: Ticket Office Assistant
Posting Type: Student
Hours/week: 10
Eligibility: Work study preferred but open to all students
Semester: 2025-2026 Academic Year
Location: Detailed Work Schedule Weeknight and weekend athletic events.
Number of positions: 12
Department: 728-Athl - Ticket Office
Contact Name: Gina Palermo
Contact Phone/Extension: [e-mail]

Position Summary

Job Description Summary: In accordance with established policies and procedures, the Ticket Office Assistant provides exceptional customer service in person at the ticket office on game days for events hosted by Villanova Athletics.

• Answer customer inquiries and process ticket sales via walk-up orders.
• Responsible for daily reconciliation of ticket sales and payments.
• Other assignments may include but are not limited to the compliance pass entrance, will-call distribution and scanning operations.
• Perform other tasks as assigned by the Ticket Office staff.

Requirements

• Experience in an in-person customer service position.
• Familiarity with MS Office applications (Word/Excel).
• Applicants should be dependable, punctual and possess effective communication and problem solving skills, as well as strong attention to detail.
• Must have a customer-friendly personality and project a positive image of the University and the Athletics Department to fans, donors, staff, students, alumni, and other groups.
• Must be able to multi-task and work in a fast-paced environment.
• Must be able to work weeknights and weekends as needed for events, including working all home football games.
• Must have reliable transportation to and from athletic events.

Additional Information

Athletic ticketed sports throughout the 2024-2025 seasons include: Football, Women’s and Men’s Basketball, and Men’s Lacrosse. 1-2 years customer service experience preferred. Please attach a resume, cover letter and a copy of your VU Class Schedule.

Physical Demands Summary: Some jobs require lifting, extensive walking and/or lengthy periods of standing along with exposure to both natural (i.e. weather) and event (i.e. music/crowd volume) related elements

Wage Rate: $11.25

Posting Detail Information

Closing Date (11:59pm ET): Open Until Filled Yes

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * Are you currently a registered Villanova student?
  • Yes
  • No
• * Are you eligible for work study?
  • Yes
  • No
  • I don't know
• * What is your availability? (days and times)

  (Open Ended Question)

• * Have you ever worked on campus before? If “Y”, what department and semester/year?

  (Open Ended Question)

• * I understand that satisfactory attendance in all academic classes is required to maintain student employment at Villanova University.
  • Yes
  • No

Optional Applicant Documents

Required Documents Optional Documents

• Cover Letter / Letter of Interest
• Other Document
• Resume / Curriculum Vitae