Retail - Associate Store Leader (Fixed term - 6 months), Paris Champs-Elysées

On; Paris; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

A leading sportswear brand is looking for an Associate Store Leader for their flagship store in Paris. This role involves overseeing daily operations, managing team schedules, and driving exceptional customer service. Candidates should have 3-5 years of retail operations experience, fluency in French and English, and a strong passion for the sports industry. The position offers a fixed-term contract with a focus on team development and operational excellence.

Prestations

Holistic development environment

Supportive team-oriented atmosphere

Access to personal self-care tools

Qualifications

• 3-5 years of experience in retail operations or a customer-focused environment.
• 2+ years of experience leading teams or managing projects.
• Experience in the Outlet, Running, Fashion, or Sports industry is a plus.

Responsabilités

• Oversee daily store operations and ensure smooth product flow.
• Lead workforce planning and scheduling for Front of House and Back of House.
• Manage HR-related processes and act as point of contact for customer service issues.

Connaissances

Retail operations experience

Team leadership

Project management

Customer service

Fluency in French

Fluency in English

Description du poste

Job Details

We are looking for an Associate Store Leader to join our flagship Champs-Élysées store on a fixed-term contract (6 months). In this role, you will support the Store Leader in managing day-to-day operations, developing the team, and ensuring an outstanding customer experience. Your responsibilities will include leading team scheduling, managing product launches, and handling customer service escalations, playing a central role in driving operational excellence and team engagement during this key period. Desired starting date: 1st of October.

Your Mission

• Oversee daily store operations, including opening and closing routines, weekly team manager meetings, and reporting.
• Ensure smooth product flow in store: manage new product releases, returns, and coordinate with Back of House and Visual Merchandising teams for implementation.
• Monitor product performance and provide weekly insights to optimize sell-through and stock levels.
• Lead workforce planning and scheduling for Front of House and Back of House, ensuring accurate timecard validation and absence tracking in Workday and supporting systems.
• Manage HR-related processes, including new contract submissions, holiday and sick leave requests, and coordination with HR partners.
• Support the Store Leader with team development through onboarding, performance monitoring, and training support.
• Act as a point of contact for escalated customer service issues, including exchanges, reimbursements, and disputes, ensuring smooth processes across POS, D365, and Adyen.
• Coordinate with central functions such as Retail Ops, IT, and Helpdesk for timely communication and issue resolution.

Our Core Values

• The Team Spirit: Foster a collaborative and positive team environment.
• The Positive Spirit: Demonstrate a strong commitment to providing exceptional customer service.
• The Explorer Spirit: Embrace new ideas and initiatives to drive store success.
• The Athlete Spirit: Uphold high standards of integrity and professionalism in all actions.

Your Profile

• 3-5 years of experience in retail operations or a customer-focused environment.
• 2+ years of experience leading teams, managing projects, or driving performance improvement initiatives.
• Experience in the Outlet, Running, Fashion, or Sports industry is a plus, but a passion for these areas is essential.
• Proven ability to lead and develop high-performing teams.
• Strong experience in project management, coordinating cross-functional teams from start to finish.
• Ability to work weekends, evenings, and holidays as needed.
• Fluent in French and English.

Meet The Team

You will work closely with the Store Leader and Associate Store Leaders, collaborating with Retail Operations, Retail Tech, Retail Training, and our global DTC Retail team. In-store, you’ll partner with Front of House (FOH) and Back of House (BOH) leads to align priorities, manage workflows, and ensure seamless operations.

What We Offer

On is a place centered around growth and progress. We provide an environment equipped with tools for holistic development—staying active, learning, exploring, and innovating. Our distinctive approach combines a supportive, team-oriented atmosphere with access to personal self-care for physical and mental well-being, all led by purpose. On is an Equal Opportunity Employer committed to a fair and inclusive work environment, where decisions related to recruitment, advancement, and retention are free of discrimination.