Quality Team Leader

Cainiao Group; Mions; Sur place; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading logistics company in Auvergne-Rhône-Alpes is seeking a Team Leader to manage quality and exception parcels in the warehouse. The role requires strong logistics knowledge and leadership skills to supervise a team of operators. Ideal candidates will have experience in team management and a proactive approach to problem resolution. This position promises growth and excellent learning opportunities in a fast-paced environment.

Prestations

Excellent learning and growth opportunities

Incentive programs for employee recognition

Qualifications

• Strong knowledge of logistics processes.
• Ability to analyze and solve problems independently.
• Proficiency in warehouse management tools and parcel tracking software.

Responsabilités

• Manage unplanned and exception parcels to ensure final operations.
• Supervise, train, and support three operators under your team.
• Provide daily reports on actions taken and anomalies encountered.

Connaissances

Logistics processes knowledge

Problem-solving ability

Warehouse management tools proficiency

Leadership skills

Communication skills

Description du poste

Overview

This position can base at Mions or Compans

The Quality & Exception Parcels Team Leader is responsible for ensuring the identification and resolution of all types of exceptions encountered in the warehouse and for training new operators on the three basic processes: Injection, Route Mode Sorting, and Parcel Mode Sorting.

Responsibilities

1. Management of Unplanned and Exception Parcels:
   • Handle unplanned and exception parcels to ensure their final operations are completed (e.g., return to China, label reprinting, etc.).
   • Identify, prioritize, and resolve parcel anomalies during the start of each shift.
   • Ensure rigorous follow-up of exception parcels and coordinate their processing with operators.
2. Relabeling Operations (Rerouting):
   • Manage relabeling operations for parcels when necessary.
   • Check label compliance with established standards.
3. Monitoring Parcels Entering the Warehouse Without an Exit Trace:
   • Reduce "lost" parcels within the warehouse.
   • Propose improvements for processes and the identification of parcels without a final physical status (e.g., return to China, damaged, relabeled).
4. Training and Support for Other OPS Team Members:
   • Be trained and support others to effectively convey the basic prerequisites for sorting and injection processes.
   • Schedule training sessions as needed for new arrivals on injection and sorting processes.
5. Team Supervision:
   • Supervise, train, and support the three operators under their responsibility.
   • Organize daily tasks and ensure an efficient distribution of workloads.
6. Follow-Up and Reporting:
   • Provide daily reports to the OPS Manager for the AM / PM shift on all actions taken and anomalies encountered.

Job Requirements

Technical Skills

• Strong knowledge of logistics processes.
• Ability to analyze and solve problems independently.
• Proficiency in warehouse management tools and parcel tracking software.

Managerial Skills

• Natural leadership to supervise and motivate a team of five operators.
• Ability to work under pressure and effectively prioritize tasks.
• Strong communication skills to relay information to the OPS Manager.

Personal Qualities

• Precision and organizational skills.
• Proactivity and a sense of initiative.
• Team spirit and excellent interpersonal skills.

Experience

• Previous experience in team management within a logistics environment.
• Knowledge of anomaly management flows is a plus.

As a technology-driven logistics and supply chain company, we encourage employees to innovate and pursue excellence. By embedding an entrepreneurial culture throughout the organization, we encourage our employees to think and act with an entrepreneurial mindset and actively explore new business opportunities and solutions. Moreover, our work atmosphere is fast-paced and highly efficient, unleashing the potential of employees, driving continuous innovation and development in the company.

We advocate a customer-oriented approach, driven by providing excellent services and products. At the same time, we emphasize transparency of goals and smoothed information flow, ensuring that every employee has a clear understanding of the company\'s goals and strategic direction, and to promote collaboration among team members to address market changes and challenges.

We value the growth of our employees, providing them with excellent learning and growing opportunities, as well as through the establishment of incentive programs, giving timely recognition to stimulate enthusiasm and creativity in work.