Project Manager - Retailer Pricing solution

NielsenIQ; Bezons; Sur place; EUR 35 000 - 55 000; Plein temps

Résumé du poste

Une entreprise leader en intelligence consommateur recherche un analyste opérationnel pour gérer les relations avec ses clients distributeurs. Vous serez responsable de la conception des rapports et de la garantie de leur livraison dans les délais impartis. Le poste exige une bonne compréhension des processus opérationnels et des compétences en SQL. Vous ferez le lien entre équipes techniques et commerciales en veillant à la satisfaction du client.

Prestations

Environnement de travail flexible

Congés pour bénévolat

Accès à LinkedIn Learning

Programme d'assistance aux employés

Qualifications

• Maîtrise de SQL est requise.
• Diplôme de master ou expérience équivalente.
• Connaissance de l'industrie FMCG et des données de marché.

Responsabilités

• Assurer la communication directe avec le client et gérer les incidents.
• Concevoir les rapports et assurer la qualité des livrables.
• Coopérer avec les équipes pour répondre aux exigences clients.

Connaissances

Communication efficace

Gestion de projet

Analyse des données

Relations interpersonnelles

Formation

Master en Supply Chain, Ingénierie, Économie, Marketing ou Logistique

Outils

SQL

Description du poste

Job Description

Role Description:

You will be the privileged contact for one or multiple of our distributor customers. You will be responsible for the operational design of our clients' deliverables to ensure their satisfaction.

You will advise, suggest, and discuss possible standard solutions with the sales teams and customers according to the needs expressed. You will act as a link between the sales teams and the technical/production teams.

Key Responsibilities:

• Ensure direct communication with the customer (telephone, email), especially in the event of incidents, also lead operational meetings with the customer, understand their needs and requests.
• Design and ensure the implementation of the reports/insights of the distributor customers, ensuring that the expected quality and delivery deadlines are respected.
• Implement and propose solutions according to specifications and technical possibilities
• Analyze and identify points reported by internal and external customers, find the origin of problems in the event of unjustified data discrepancies, incidents related to production or delivery.
• Recognize and escalate technical issues to the technical support team.
• Communicate effectively:
  • with members of the operations team about specifications and solutions that can be offered to customers
  • with members of the sales team, especially on urgent requests, to ensure customer satisfaction
• Cooperate with other teams (Sales Teams, Technical Team, Production Team, Input Validation) to build together a solution that meets customer requirements and ensures production standards
• Support global/local projects by participating in the construction of reports / insights
• Ensure that process documentation is updated regularly and shared with the right people

Your profile:

• You are a confident and enthusiastic person, able to manage and organize your workload independently and according to different priorities
• You have a master's degree (Supply Chain, Engineering, Economics, Marketing, Logistics, etc.) or equivalent experience.
• You are fluent in French and English (oral and written).
• You have a good knowledge of the SQL language.
• You demonstrate a willingness to understand operational processes "end-to-end" and are able to translate business expectations into technical specifications.
• You have knowledge of the FMCG industry and an understanding of market data.
• You are able to build excellent relationships with internal and external stakeholders.
• You have a positive and results-oriented attitude.
• You have the ability to work effectively within a team in order to achieve the objectives set together.

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center:https://nielseniq.com/global/en/news-center/diversity-inclusion