Implementation Consultant

Samsara; Paris; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading IoT solutions company is looking for a Customer Success professional in Paris to manage customer deployments and drive product adoption. The ideal candidate will have at least 2 years in a similar role, be fluent in French, and have a passion for client success. This is a remote-based position, offering the chance to work cross-functionally and influence continuous improvement in customer relations.

Qualifications

• 2 years of experience in a Customer Success, account management, or consulting role, preferably in SaaS.
• Fully business fluent in French.
• Experience supporting or working with technical products.

Responsabilités

• Ensure customers increase safety, efficiency, and sustainability with IoT platform.
• Manage deployment of Samsara technology.
• Create launch plans to increase product usage.

Formation

Bachelor's degree from a 4-year institution

Description du poste

Overview

Samsara's Customer Success team advises and guides our largest customers to ensure they adopt Samsara and continuously gain business value from our products. We are the trusted point of contact for Samsara's strategic customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal.

In this role you will be part of our Implementation team responsible for helping customers deploy and adopt our IoT solutions for their fleet and industrial assets. You will own the customer relationship and ensure a successful deployment of Samsara's solution, picking up where our sales teams leave off. Customers span a wide range of industries, including haulage and transportation, food and beverage, passenger transit, utilities, school buses, and more. You will build relationships with customers, help them learn our system, and ensure a successful ongoing customer relationship.

Your role is cross-functional, collaborating with Sales, Support, Sales Engineering, and Product to experience multiple aspects of a fast-growing company from within.

This role requires exceptional customer-facing communication skills, the ability to quickly understand a customer's business, and comfort in explaining technology products to executives and day-to-day users.

Location: France or UK, remote-based

Responsibilities

• Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Manage the deployment of Samsara technology to enable quick time to value for the customer investment
• Create launch plans and a roadmap to increase product usage
• Track implementation progress, product adoption, and account health
• Run training sessions, demonstrate Samsara's technology, and work through challenges with executives and day-to-day users across multiple use cases
• Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional customer experience
• Deeply understand the Samsara platform capabilities and explain them to customers of all types
• Champion and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally

Minimum requirements for the role

• 2 years of experience in a Customer Success, account management, or consulting role. SaaS experience preferred
• Fully business fluent in French
• Experience supporting or working with technical products
• Excellent consultative skills with experience in end-to-end system implementations
• Solutions-oriented with strong problem-solving skills
• Passion for going above and beyond, taking initiative, and thriving in a fast-paced environment
• Bachelor's degree from a 4-year institution

An ideal candidate also has

• Strong bias for standardization and automation; ability to think big with high standards
• Thrives in a fast-paced and change-heavy environment

Note: This description does not include any non-relevant boilerplate or extraneous fields such as unrelated keywords or placeholders.