French Customer Advisor — Gaming Brand (Remote)

Foundever; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading customer experience company is seeking a Customer Service Specialist in Cholet, France. The role involves assisting customers of a top gaming brand and requires fluency in French and intermediate English. Responsibilities include responding to inquiries, maintaining product knowledge, and logging calls accurately. Candidates should have prior customer service experience, excellent communication skills, and the ability to work under pressure. This position offers competitive wages, private healthcare, and opportunities for professional growth.

Prestations

Competitive wages and stability

Private healthcare insurance

Paid professional technical training

Monthly performance-based bonuses

Continuous learning and development opportunities

Qualifications

• Must hold EU citizenship or valid work permit.
• A calm, cool and level-headed attitude in every situation.
• Ability to work under pressure, in order to achieve deadlines and KPI’s.

Responsabilités

• Respond efficiently and effectively to all customers’ enquiries.
• Develop and maintain a full technical knowledge of the client’s products.
• Log all calls accurately in line with procedures.

Connaissances

Proficient level of French (C1)

Intermediate level of English (B1)

Previous experience in Customer Service preferred

Impeccable communication skills

Excellent self-organizing skills

Outils

Microsoft Office Pack (Word, Excel)

Description du poste

A leading customer experience company is seeking a Customer Service Specialist in Cholet, France. The role involves assisting customers of a top gaming brand and requires fluency in French and intermediate English. Responsibilities include responding to inquiries, maintaining product knowledge, and logging calls accurately. Candidates should have prior customer service experience, excellent communication skills, and the ability to work under pressure. This position offers competitive wages, private healthcare, and opportunities for professional growth.