Field Service Technician

TOMRA; Merville; Sur place; EUR 38 000 - 52 000; Plein temps

Résumé du poste

A leading multinational food technology company is seeking a Field Service Engineer based in France, responsible for ensuring the performance of food sorting systems and providing excellent customer service through technical support, training, and repairs. The ideal candidate should possess BAC+2 level training, be fluent in French, and have experience in industrial maintenance. The role involves about 80% domestic travel, offering various benefits including a company car and health insurance.

Prestations

25 days holiday + RTT

Travel insurance

Annual bonus

Company car

Healthcare

Qualifications

• Technical training in relevant fields is required.
• Fluency in French and good English understanding is mandatory.
• Experience in maintenance supporting industrial customers is necessary.

Responsabilités

• Deliver field service work to meet cost and time objectives.
• Ensure performance of food sorting machines meets expectations.
• Diagnose and resolve equipment issues and conduct repairs.
• Collaborate with internal departments for customer support.
• Provide training on operations and maintenance to customers.

Connaissances

Technical training to BAC+2 level

Fluent in French

Understanding of spoken and written English (min. B2)

Experience in preventive and corrective maintenance

IT, networking, and PC configuration

Ability to establish effective relationships

Formation

BAC+2 level in Electronics, Electrotechnical, Automation, or related field

Outils

Laptop

Mobile phone

Toolbox

Work attire

PPE

Description du poste

Overview

TOMRA Food is a multinational organisation and a leading provider of sensor-based sorting, peeling and integrated post-harvest solutions for the food industries. Transforming global food production to maximise food safety and minimise food loss by making sure Every Resource Counts, has been our strength for over 50 years. At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees. Join the resource revolution!

Job Description

Join our dynamic team at TOMRA Food as a Field Service Engineer, where you''ll play a pivotal role in ensuring the seamless operation of our cutting-edge food sorting systems. We''re seeking a highly skilled and motivated individual to take on the challenge of providing top-notch customer service, encompassing commissioning, operation, testing, integration, optimisation, maintenance, training, and repair activities primarily in France.

Reporting directly to our French Team Leader, you''ll be an integral part of our field service team. Based ideally in the North of France between Paris and Lille, you''ll be responsible for promptly responding to equipment and customer issues both on-site and remotely. Your expertise will be crucial in delivering detailed field reports following each installation or technical intervention, while also conducting training sessions for our customers'' maintenance and service staff.

This role offers the perfect blend of hands-on work and independent problem-solving, making it an ideal fit for a passionate engineering enthusiast. With approximately 80% domestic travel across north of France.

Role and Responsibilities

• Efficiently deliver field service work to meet cost and time objectives.
• Ensure optimal performance of TOMRA Food sorting machines to exceed customer expectations.
• Diagnose and resolve equipment issues, conducting necessary repairs.
• Collaborate with internal departments to enhance customer support processes.
• Conduct installations and adjustments to TOMRA Food equipment as required.
• Provide comprehensive training to customers on the operations and maintenance of our systems.
• Maintain accurate and detailed field reports to guide administrative follow-up procedures.

Qualifications

• Technical training to BAC+2 level in Electronics, Electrotechnical, Automation, Industrial Maintenance, or related field.
• Fluent in French and able to understand spoken and written English (min. B2) is mandatory for this role. Other languages are a plus.
• Proven experience in on-site preventive and corrective maintenance, supporting industrial customers.
• Willingness to travel up to 80% of the time, primarily within France, with occasional international travel or flexible working hours.
• Good understanding of IT, networking, and PC configuration.
• A valid driver''s license.
• Ability to establish and maintain effective relationships with customers, colleagues, and management.

What we offer

• 25 days holiday + RTT
• Travel insurance
• Annual bonus
• Company car (for private use as well)
• Laptop + mobile phone + tool box + work attire + PPE
• Healthcare