Customer Success Manager (CSM) - SAP Academy for Customer Success - FRANCE (Hybrid) F/M

SAP; Levallois-Perret; Sur place; EUR 45 000 - 65 000; Plein temps

Résumé du poste

A global software leader is seeking a Customer Success Manager to enhance customer satisfaction and retention in their hybrid work environment. This role involves guiding customers throughout their journey with SAP solutions and requires 2–3 years of experience in customer support or business transformation. The ideal candidate will display strong business acumen and the ability to adapt quickly. Competitive pay and benefits are offered.

Prestations

Constant learning and skill growth

Great benefits

Mentoring by senior professionals

Qualifications

• 2–3 years of experience supporting customers and driving business transformation.
• Proven ability to deliver strategic guidance and solutions.
• Strong ability to quickly learn new concepts and adapt.

Responsabilités

• Guide customers through their business journey.
• Increase customer satisfaction, retention, renewals, and upsells.
• Oversee key customer milestones and implementation progress.

Connaissances

Customer support

Business transformation

Consulting

Account management

Business acumen

AI fundamentals

Description du poste

Overview

Customer Success Manager (CSM) - SAP Academy for Customer Success - FRANCE (Hybrid) F/M

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we\'ll bring out the best in you. We\'re builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what\'s next. The work is challenging – but it matters. You\'ll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What\'s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What we offer

We help the world run better. Our culture focuses on helping our employees enable innovation by building breakthroughs together. We emphasize a foundation for tomorrow, embracing differences, flexibility, and purpose-driven, future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options. Apply Now!

The SAP Academy for Customer Success is a global development program designed for talent who are early in their career.

What You’ll Become

The Customer Success Manager (CSM) works directly with customers to guide them through their business journey with our solutions. The CSM aims to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within the assigned solution portfolio. The CSM oversees key customer milestones from deal signature through system provisioning, monitoring implementation progress, and business case achievement. The CSM serves as the strategic point of contact for the customer within the assigned portfolio and leverages SAP resources to maintain overall customer health.

What You’ll Do

• Successfully complete a 10-month learn-apply program, including classroom and field phases with the CSM team, to enhance your support in the CSM role.
• Engage in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around your solution portfolio, manage customer retention, and drive value realization.
• Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional; work both behind the scenes and directly with customers.
• Gain knowledge of SAP and the Customer Success board area and obtain practical experience to serve customers. This role offers full-time employment from day one with practical learning applied to your responsibilities. Upon successful completion, move into a direct customer-facing CSM role in your market with ongoing mentoring and coaching.
• CSM focus areas include: SAP Business Transformation Management (BTM); SAP Finance & Spend Management (F&S); S/4HANA Finance; Finance & Quote to Cash (Q2C); Procurement; SAP SuccessFactors (HCM).

What You Bring

• 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, with experience resolving issues and managing escalations to ensure satisfaction and business continuity.
• Cooperative and productive approach to working relationships, internally and externally.
• Strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• Understanding of AI fundamentals, uses, and ethics to identify business problems solvable with AI.
• Resilient mindset, embracing challenges with optimism and striving for growth and success.
• Strong business acumen, including knowledge of business processes and/or industries.
• Proficiency in English to engage with our global network.

About SAP Academy for Customer Success

The SAP Academy for Customer Success is a global development program designed for talent early in their career. It offers a three-year journey that drives accountability and enhances productivity, enabling graduates to make a quick impact in customer-facing roles while fostering career longevity and leadership potential.

Join us for a unique opportunity to build a global network, collaborate with customers to solve real business challenges, gain hands-on experience with world-class cloud solutions, learn in a dynamic environment, and earn competitive pay and benefits.

#SAPAcademyforCustomerSuccess
#SAPCSCareers

SAP’s employees across regions work with a mix of office and remote arrangements according to country guidelines. In general, our hybrid setup includes three days a week in the office or on-site with customers or partners.

We are planning a practical and immersive portion of the program that may involve participants spending four weeks, spread across two trips, in San Ramon, California. This in-person component is in planning and the final decision will be confirmed by the first quarter of 2026. We will communicate updates promptly and provide time for preparations.

During intensive phases, all participants should be fully engaged; vacation may not be approved during certain critical times of the program.

#SAPNextGen

We win with inclusion
SAP\'s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. SAP is committed to Equal Employment Opportunity and provides accessibility accommodations to applicants with disabilities. If you need accommodation to apply, please email Recruiting Operations Team: [e-mail]. Reasonable accommodation requests will be considered case-by-case.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, subject to SAP Referral Policy. Some conditions apply for roles in Vocational Training.

Successful candidates may be subject to a background verification with an external vendor.

Please note that violations of guidelines may result in disqualification from the hiring process.

Requisition ID: 433803 | Posted Date: Aug 12, 2025 | Work Area: Customer Service and Support | Employment Type: Regular Full Time | Expected Travel: 0 - 100% | Location: Levallois-Perret, FR, 92300

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