Customer Service Representative - French - Lisbon

Dila Recruitment; Marseille; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A recruitment agency is looking for a Customer Service Representative in Marseille. The role involves managing customer interactions through various channels and providing accurate information. Candidates must be fluent in French and have strong communication skills. This full-time position offers competitive pay, a relocation package, and growth opportunities in a supportive environment.

Prestations

Relocation package

Competitive salary

Professional growth opportunities

Exclusive travel perks

Qualifications

• Previous experience in customer service advantageous.
• Ability to handle technical inquiries.
• Organized and detail-oriented.

Responsabilités

• Handle customer interactions across various channels.
• Provide accurate information per company policies.
• Document customer case details accurately.
• Collaborate to resolve customer concerns.

Connaissances

Native / fluent in French (C2)

Fluent in English (B2)

Strong communication skills

Basic customer service principles

Problem-solving skills

Ability to learn new software

Description du poste

Position : Customer Service Representative

Location : Lisbon Portugal

Work model : on site

DUTIES AND RESPONSIBILITIES :

• Handle customer interactions across various communication channels including phone email live chat and social media.
• Provide clear and accurate information in response to customer inquiries following established company policies and procedures.
• Assist with general questions product or service information and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets prioritize tasks and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS :

Native / fluent in French (C2) both verbal and written. Fluent in English (minimum B2 level)

Previous experience in customer service would be advantageous

Strong verbal and written communication skills across various platforms (phone email chat social media).

Basic understanding of customer service principles and the ability to follow standard procedures.

Ability to handle technical inquiries and troubleshoot common issues with guidance.

Ability to quickly learn new software and technologies

Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.

Organized detail-oriented and able to manage multiple tasks simultaneously.

Willingness to learn and adapt in a fast-paced or evolving support environment.

OFFER :

Relocation package Accommodation

Opportunity to work with a leading global travel & tourism brand

Competitive salary with performance-based incentives

Professional growth opportunities within the BPO industry

Collaborative and supportive work environment

Access to exclusive travel perks and discounts

And many more!

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full Time

Experience : years

Vacancy : 1