Customer Service Assistant

ICAPE Group; Le Mans; Sur place; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A growing international company is seeking a Customer Service Assistant to join their team in Le Mans or Fontenay aux Roses. The ideal candidate will process customer orders, maintain relationships, and require fluency in French and English. This role offers a permanent full-time contract and the opportunity to work in a dynamic environment focused on customer satisfaction.

Qualifications

• Preferred degree in International Business or Sales Administration with experience in customer service or sales administration.
• Fluency in French and English; proficiency in another language appreciated.
• Strong inter-personal skills and ability to work in a team.

Responsabilités

• Process and follow up customer orders per contract review.
• Maintain trustful relationships with customers.
• Handle interface between customers, suppliers, and internal departments.

Connaissances

Fluent in French

Fluent in English

Good inter-personal skills

Rigor

Good analysis skills

Formation

International Business or Sales Administration degree

Outils

SAP

Description du poste

Overview

To strengthen our team, we are looking for a Customer Service Assistant, to work at our office in Le Mans (72) or in our headquarters located in Fontenay-aux-Roses (92), in the south of Paris.

CIPEM, subsidiary of ICAPE Group, is focused on custom-made technical parts in more than 10 families: plastic, metal, batteries, power supplies, cables, keyboards, transformers, etc., for many sectors of industry.

Responsibilities

• Process and follow up Customer orders in accordance with the contract review
• Create and maintain a trusting relationship with customers
• Handle the interface between the various parties involved (customers, suppliers, carriers, sales staff and internal departments)
• Prepare pro forma invoices, invoices and customer credit notes in the case of dispute
• Answer the telephone, provide customers with information and/or direct them to the right people
• Contributing to the continuous improvement of the service and updating the department's procedures/working methods

Qualifications

• International Business or Sales Administration degree preferred, and a first successful experience in a commercial or Sales Administration /Customer position
• Fluent in French and English, another language would be appreciated
• Knowledge of SAP is a plus
• Good inter-personal skills, be able to work as a team
• Have an interest in administrative tasks
• Be rigourous
• Have good analysis skills

Salary

• Based on profile and experience: show us what you can do!

Position

• Permanent contract, full time
• Position open to disabled workers

Location

• Le Mans (72), France
• Fontenay aux Roses (92), France

Travels expected between Fontenay aux Roses (92) and our office in Le Mans (72)

ICAPE Group is offering you an amazing opportunity to join a well-established and growing international company with knowledge in both services and technology.

We are the European leader for Printed Circuits Boards and custom-made electro-mechanical parts.

In more than 60 countries, +3650 customers trust the quality services we offer. We are headquartered in Paris area, France, but we have 34 subsidiaries in Europe, Asia, North & South America staffed with +650 skilled employees.