CRM & Rider Operations Associate

Deliveroo; Paris; Hybride; EUR 20 000 - 40 000; Plein temps

Résumé du poste

A leading food delivery service in France seeks a motivated Marketing professional to enhance digital communications for riders. Key responsibilities include designing communication strategies and implementing CRM projects, while ensuring brand consistency across channels. Candidates should have experience in Digital Marketing, possess strong analytical skills, and be proficient in both French and English. The role offers hybrid remote work and benefits emphasizing employee well-being.

Prestations

Health and wellness benefits

Parental leave

Paid time off for charity support

Qualifications

• Motivated to work in a growing environment.
• Excellent communication and analytical skills.
• Strong attention to detail and organizational skills.
• Fluency in French and English.

Responsabilités

• Implement digital communications aimed at riders.
• Lead projects to improve campaign effectiveness.
• Design communication strategy across social media.

Connaissances

Digital Marketing

CRM project management

Community Management

Social Media

Analytical Skills

Communication Skills

Formation

Bachelor's or Master's degree in Marketing or related field

Description du poste

Why Deliveroo?

We’re transforming the way the world eats and shops by making access to food and groceries more 简便 and enjoyable. We connect consumers, restaurants, stores, and riders who use the Deliveroo app. We empower people to buy what they want, how they want, when they want, and where they want.

We are a tech‑driven company at the forefront of one of the fastest‑growing industries in the world. We move fast, value autonomy, and are always looking for new ideas and talented people to join us!

Job description

Within the Rider Marketing team, you will work closely with the Rider Marketing Manager on the implementation of all digital communications aimed at riders. You will lead projects to improve the effectiveness of our communications and work independently on developing sekret content strategy. You will also be responsible for designing the communication strategy across our various social media channels.

You will ensure that all communications and content are consistent with the brand strategy and that Deliveroo’s visual identity guidelines are respected.

• Ensure the operational execution of campaigns through our CRM Meredith, in close collaboration with all stakeholders (Operations teams, Marketing team, central coordination teams)
• Lead CRM projects: monitor performance, improve our communications, and implement tests
• Proactively analyse existing processes and suggest improvements

Profile

• We are looking for a candidate who is motivated to work in a growing environment and has excellent communication and analytical skills. You are creative and curious.
• You have solid analystic experience in Digital Marketing, CRM project management, or Community Management, with significant experience in social media.
• You are able to work independently Conte.
• Your attention to detail, strong organisational skills, and responsiveness will enable you to successfully manage your projects.
• You have bachelors or master’s degree with a specialisation in marketing, digital fields, corporate communication, or advertisingження.
• fluent in French and English.

Work Environment & Benefits

At Deliveroo, we understand that our employees are at the heart of the company, and we place great importance on their well‑being. Benefits vary from country to country, but we offer hybrid remote work as well as a wide range of perks in areas such as health, wellness, parental leave, retirement, and paid time off to support a charity of your choice. The benefits are country‑specific, so for more information, please speak to the recruiter for this position.

Diversity

We believe that a great workplace is one that reflects the diversity of the world we live in. We make no judgments about what makes you who you are—whether it's your gender, race, sexuality, religion, or even a secret dislike of cilantro! Deliveroo France received a score of 99/100 on the 2023 Gender Equality Index, reflecting our commitment to diversity and equal opportunity. What you need to join us is, above all, a desire to be part of one of the fastest‑growing companies in the exciting foodtech sector.

With equal qualifications, this position is open to candidates with disabilities or equivalent status as defined in Article L. 5212‑13 of the French Labour Code. Deliveroo is committed to diversity, professional equality, and the employment of people with disabilities.