Chief Transformation Officer (CTO) CRM

ServiceNow; Les Ulis; À distance; EUR 120 000 - 180 000; Plein temps

Résumé du poste

A leading technology company is seeking an experienced executive to engage with C-suite clients and drive strategic initiatives. The ideal candidate should have 15+ years of experience in technology leadership, a deep understanding of CRM, and the ability to navigate large-scale transformations. This full-time role supports flexible work arrangements and offers opportunities to influence industry-leading business outcomes.

Qualifications

• 15 years of experience in senior leadership roles, preferably as C-level or VP.
• Experience with SaaS/PaaS and familiarity with ServiceNow products is ideal.
• Ability to lead across internal and external organizations effectively.

Responsabilités

• Engage with C-suite executives to articulate business outcomes on the NOW platform.
• Develop and drive prospect pipelines through executive-level field marketing activities.
• Provide feedback on product and marketing content to relevant teams.

Connaissances

AI Integration

CRM Expertise

Customer Engagement

Executive Presentation

Business Transformation

SaaS/PaaS Experience

Description du poste

What you get to do in this role :

• OPEN TO APPLICATIONS ACROSS EMEA
• You will engage with our largest customers' C-Suite Executives, leveraging your extensive CRM and operational transformational experience to articulate how breakthrough business outcomes are achieved on the NOW platform. You will also advise and collaborate with internal Executives, Sales, and Strategy teams to develop strategic product and GTM strategies, including enabling the global field community.
• Accelerate sales cycles by working closely with strategic customer CXOs (Fortune 500).
• Assist Customer CXOs in building their transformation strategies.
• Enhance C-suite awareness by creating industry-leading transformation frameworks that help ServiceNow's strategic clients accelerate their transformations.
• Develop and drive prospect pipelines through hosting CXO roundtables, delivering industry keynotes, and leading other executive-level field marketing activities.
• Provide feedback on product and marketing content to Engineering and Field Marketing teams.

Qualifications :

To be successful in this role you have :

• Experience integrating AI into work processes, decision-making, or problem-solving, including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's impact on the industry.
• 15 years of experience in senior leadership roles leading large, innovative technology organizations with breakthrough outcomes; former C-level or VP level preferred.
• Deep CRM expertise and the ability to position ServiceNow as a leader in CRM.
• Experience leading customer service or support functions, with understanding of call center operations, customer retention, and employee engagement.
• Fluency in CRM's business value.
• Experience leading large-scale business transformations, specializing in CRM.
• Extensive experience engaging with external customers, articulating product benefits, and acting as a trusted advisor.
• Experience with SaaS/PaaS and ServiceNow products is ideal.
• Ability to lead and collaborate across internal and external organizations, including Engineering, Sales, Partners, and ISVs.
• Executive-level presentation skills, including large briefings and small roundtables.
• Adaptability and flexibility to thrive in a dynamic, metric-driven environment.
• Ideal candidates are experienced CIOs, CTOs, or COOs.
• Experience as an executive-level consultant or CXO advisor is preferred.

Additional Information :

Work Personas

We support flexible and trusting work arrangements, with work personas assigned based on the nature of the work and location. Learn more here. ServiceNow may verify your proximity to an office using a third-party service to determine eligibility.

Equal Opportunity Employer

ServiceNow is committed to an inclusive workplace and considers all qualified applicants without discrimination based on race, color, creed, religion, sex, sexual orientation, national origin, age, disability, gender identity, marital status, veteran status, or other protected categories. We also consider applicants with arrest or conviction records, in accordance with legal requirements.

Accommodations

If you need accommodations during the application process, please contact us for assistance.

Export Control Regulations

This role may require access to controlled technology subject to export regulations. ServiceNow may need to obtain export approval from authorities. Employment is contingent upon obtaining necessary licenses or approvals.

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Remote Work : Employment Type :

Full-time

Key Skills

Junit, Customer Service, Freelancing, Industrial Safety, ACCA, Arbitration

Experience : years

Vacancy : 1