Casino Supervisor

Royal Caribbean Group; Île-de-France; Sur place; EUR 30 000 - 50 000; Plein temps

Résumé du poste

A global entertainment company is seeking an experienced Casino Supervisor to oversee gaming table activities including Blackjack and Roulette. The role requires a minimum of three years of dealer experience and strong customer service skills. Candidates must possess the ability to supervise a diverse team and ensure compliance with gaming rules. A high school diploma is required, with a university degree preferred. This position emphasizes decision-making, mental arithmetic, and effective team management to enhance guest satisfaction.

Qualifications

• Minimum three years dealer experience with various table games.
• Ability to perform mental arithmetic regarding monetary units.
• Satisfactory completion of Gaming Board dealer school.

Responsabilités

• Supervise Casino gaming table activities.
• Make decisions on gaming rules and regulations.
• Manage an international team of Dealers.

Connaissances

Mental arithmetic

Decision-making

Customer service

Supervising a team

Formation

High school diploma or GED

University degree

Outils

Microsoft Excel

Microsoft Word

Description du poste

Position Summary

Supervises the activities of the Casino gaming table such as Blackjack, American Roulette, Caribbean Stud Poker, Dice and related services by performing the following essential duties.

Hiring Requirements

• Minimum of three (3) years dealer experience with Blackjack, American Roulette, Caribbean Stub Poker, Dice and other related table games. (shipboard experience preferred)
• Ability to perform mental arithmetic calculations quickly involving monetary units and calculating odds and percentages.
• Ability to make decisions based on sound judgment regarding gaming rules and regulations.
• Ability to observe and recognize payout accuracy, Dealer behavior and associated activities.
• Satisfactory completion of Gaming Board / Commission approved dealer school.
• Ability to utilize customer service skills by exercising authority and discretion to satisfy guests in manner consistent with Celebrity Connections standards.
• Knowledge of policies and practices involved in the human resources function. Ability to supervise an international team of Dealers in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.
• Ability to learn the financial aspects of a casino operation, including the successful identification of expense reduction through cost control. Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the vessel.
• Ability to stand and walk for extended periods of time.
• Working knowledge of computers, Internet access, and the ability to navigate within a variety software packages such as Excel, Word, and or related programs.
• Completion of high school or GED required; university degree preferred.