Care Expert - France

Alan; À distance; EUR 40 000 - 60 000; Plein temps

Résumé du poste

A leading health insurance company in France is seeking a Care Expert to transform member requests into delightful experiences. The role focuses on providing meaningful solutions and timely responses. Successful candidates will demonstrate a genuine passion for helping others, along with mastery in both French and English. This position offers the flexibility of a hybrid work environment with numerous perks, including a comprehensive health insurance plan and generous equity packages.

Prestations

Flexible working hours

Comprehensive health insurance

Learning and training opportunities

Coaching from dedicated mentors

Qualifications

• Genuine passion for helping others and solving member challenges.
• Ability to navigate technology with confidence.
• Understanding of the French healthcare system is a plus.

Responsabilités

• Transform member requests into delightful experiences.
• Provide meaningful solutions and timely responses.
• Drive process excellence and lead Care projects.

Connaissances

Empathy

French (full working proficiency)

English (full working proficiency)

Digital tool navigation

Description du poste

Who we are

Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. We're building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system.

By connecting all aspects of care - private, public, and direct to consumer - we create the most member-centric healthcare experience. Through deep engagement, we empower everyone to overcome day-to-day health obstacles and live healthier lives.

We partner with 35K+ companies of all sizes, serving more than 950K+ members, and have reached 680M+ in ARR. Our team of 700+ people (still growing) operates across France , Spain , Belgium , and Canada .

How we do it?

About

People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work, such as:

What drives us — We're obsessed with helping our members live healthier

Mission is the Boss: long-term thinking, seeking our mission success above all else.

Member & customer-led: obsessively focused on solving members & customers problems and creating the most delightful experiences.

How we build excellence — We hire the best people and give them platform to succeed

Champions of excellence: extremely high standards and talent density.

Distributed ownership: accountable enlightened despots, everyone owns their decisions and results.

Radically transparent: all information is accessible and written-first, so everyone can make the best decisions asynchronously

How we grow together — We help each other improve through honest feedback and bold thinking

Optimistic alchemy: optimists who collaborate with genuine care and support teammates.

Empathetic challengers: direct, caring feedback combined with praises to help each other grow professionally

Bold & creative contrarians: think differently to achieve greatness, try new approaches

How we move fast — We fight complexity and focus on what matters most

Disciplined in execution: taking decisive actions with focus that compounds success over time

Fight for simplicity: only high impact processes, smart frugality

Your mission

As a Care Expert, Your Primary Mission Is To Transform Member Requests Into Delightful Experiences. You'll Be Their Trusted Guide, Providing

• Meaningful solutions that make a real difference
• Swift, timely responses when they need you most
• Crystal‑clear, accurate information
• Transparent and helpful guidance every step of the way

You’ll dive into the fascinating world of healthcare, mastering both:

• The intricacies of the French healthcare system
• The unique needs of our B2B partners whose have chosen Alan as their corporate health insurance provider

Your role sits at the heart of what makes Alan special – turning complex healthcare questions into simple, human experiences.

Improving Alan

Your time at Alan: A perfect balance

• 80% dedicated to providing exceptional member support
• 20% driving innovative Care projects tailored to your unique expertise

Project leadership opportunities

As an experienced Care Expert, you'll have the chance to:

Drive Process Excellence

• Identify and implement key improvements
• Transform data insights into actionable solutions
• Lead end‑to‑end implementation

Team impact

• Guide and inspire fellow Alaners
• Build high-performing project teams
• Shape the future of Care at Alan

Example of projects you might lead

• Design member empowerment initiatives that boost autonomy
• Architect Care team structures for peak performance
• Collaborate on cross‑community product innovations
• Help us grow by attracting top Care talent

Join the Care team!

You Will Thrive At Alan If You

• Have a genuine passion for helping others and find joy in solving member challenges
• Master French and English at a full working proficiency level (written and spoken)
• Navigate technology with confidence and embrace digital tools
• Feel at ease connecting with members across all channels - email, chat, and phone calls (call‑back only)
• Bring natural empathy and a calm presence to every interaction
• Love taking initiative and turning ideas into action
• Thrive in collaborative environments where you can both learn and share knowledge
• Bonus: Already understand the French healthcare system (but don't worry if you don't - we're great teachers! )

For this opportunity, we are aiming to hire within the A2‑B1 level range of our salary grid.

Your home base should be in France (fiscal residence), where you'll be part of our vibrant Care Expert team.

Perks & Benefits

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.

Therefore, we offer:

• Fair rewards. Generous equity packages complement your base salary, for permanent contracts only.
• Flexible Office. Amazing office space at our HQ, sponsored co-working hubs or a full‑remote experience with home office equipment sponsorship, we want you to live where you’re the happiest.
• All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise‑canceling headphones.
• Flexible vacation policy and flexible working hours. Organize your time as you wish.
• Delightful healthcare insurance: Extremely comprehensive health insurance - 100% for you and your children, 90-100% for partners depending on your country (permanent contracts only).
• Transport. Country‑specific commuter benefits.
• Learning & Training opportunities. A highly flexible Training policy free books and budget to attend and speak at conferences if the opportunity arises.
• Personal growth through coaching: At Alan, coaching isn’t just a perk – it’s core to who we are. Every Alaner is paired with a dedicated coach from day one, who helps maximize their impact, nurture engagement, and navigate Alan’s values to develop their full potential. Learn more about our coaching culture.
• Parental leave. Extended parental leave for all new parents, for permanent contracts only.

Important note: we hire people, not roles.

If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.

If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

Remember, this is just a guide, not a checklist.

We'll be thrilled to receive your application!

Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.