Associate Account Manager

Botify; Paris; Hybride; EUR 35 000 - 50 000; Plein temps

Résumé du poste

Une entreprise innovante recherche un(e) Associate Account Manager pour renforcer son équipe de gestion des comptes à Paris. Ce poste consiste à gérer un portefeuille d'au moins 50 comptes SMB, en assurant la satisfaction client et en identifiant les opportunités d'expansion. Le candidat idéal possède une expérience en gestion de la relation client, parle couramment le français et l'anglais, et est à l'aise avec des outils comme Salesforce et Hubspot. Des bureaux modernes et une culture d'entreprise dynamique garantissent un environnement de travail stimulant.

Prestations

Pack de rémunération attractif avec BSPCE

Bureaux neufs au centre de Paris

Culture de bureau amusante et sorties régulières

Chèques déjeuner

Remboursement de 50% du transport

Qualifications

• 1-3 ans d'expérience en relation client.
• Capacités d'analyse de données et volonté d'apprendre les technologies d'automatisation.
• Intérêt pour le SaaS ou le MarTech est un plus.

Responsabilités

• Gérer 50+ comptes via des workflows automatisés.
• Analyser les données des clients et créer des rapports de performance.
• Collaborer avec les équipes de vente et de produit pour identifier des opportunités de vente additionnelle.

Connaissances

Communication écrite

Analyse de données

Gestion de la relation client

Utilisation de Salesforce

Bilingue Français et Anglais

Outils

Salesforce

Hubspot

Google Analytics

Totango

Description du poste

We're eager to add talent to our growing team, across departments and around the globe. Scout our open roles for your next opportunity.

Botify’s leading agentic AI search technology and seasoned experts ensure every brand has the power to be found, both in traditional and AI search. With one powerful platform, brands achieve visibility, relevance, and greater control across Google, Bing, ChatGPT, Perplexity, and more.

Botify’s technology powers agentic workflows, AI-driven recommendations, and automated cross-platform indexation and deployment. Brands maximize visibility wherever consumers, bots, and AI agents search, protecting and capturing revenue across all search platforms.

Trusted by 500+ leading brands including Macy’s, Levi’s, Farfetch, the New York Times, and Marks & Spencer, Botify drives digital discovery, sustained profitability, productivity, and brand authority in an AI-first world.

Industry research shows that women and those in traditionally underrepresented groups generally don't apply to jobs unless they check all the boxes for the role. If you feel strongly that you have what it takes for this role but don't check 100% of the boxes - that's okay - we encourage you to apply anyway and highlight what you can bring to the table!

We are looking for a customer-obsessed, commercially-minded professional to join our growing Account Management team. As an Associate Account Manager, you’ll be responsible for growing and maintaining our existing revenue base with many of the world’s most exciting global brands. You’ll have a dedicated book of business among our SMB accounts, and it will be up to you to own the commercial partnership between Botify and those customers. You’ll be passionate about helping customers to realise value from their technology investments, and will earn credibility by becoming adept at articulating and showing the core capabilities of Botify’s solution.

Role Overview

Your responsibilities :

• Manage 50+ accounts through automated workflows and personalized touchpoints, maintaining 85%+ renewal rates while identifying expansion opportunities
• Master tools that will help you build and scale your business like Salesforce, Hubspot to build automated customer lifecycle management, health scoring systems, and renewal workflows that reduce manual tasks by 60% while improving customer satisfaction scores
• Develop and implement automation playbooks for onboarding, renewal management, and expansion using tools like Totango. Creating scalable processes that handle 3x account volume growth
• Drive proactive customer communication through automated email sequences, in-app messaging, and personalized outreach campaigns, maintaining quarterly business reviews and achieving 85%+ customer engagement rates
• Analyze customer data and create actionable insights using Excel, Google Analytics, and CS platform dashboards to identify churn risk, adoption patterns, and upselling opportunities, presenting monthly performance reports to senior leadership
• Execute renewal management strategies 180 days before contract expiration using automated alerts, usage reports, and value demonstration campaigns, achieving 95%+ on-time renewal completion rates
• Collaborate with Sales and Product teams to identify upselling opportunities and deliver seamless customer handoffs, contributing to 15%+ net revenue retention growth through strategic account expansion
• Build and maintain self-service resources including knowledge bases, video tutorials, and automated onboarding sequences that reduce support ticket volume
• Possess 1-3 years customer-facing experience with strong written / verbal communication skills in French and English, basic data analysis capabilities, and eagerness to learn automation technologies in a fast-paced SaaS environment
• First experience as an Account Manager with a desire to learn and progress quickly.
• A particular interest or a first experience in SaaS, MarTech is a plus.
• Ability to manage SMB accounts, but above all a large volume of accounts (50 and more).
• Proficiency with tools like Salesforce or Hubspot
• Fluent in English and French, other languages are a plus.

What we offer :

To keep our employees happy and motivated, we are always assessing the benefits / perks we offer to ensure we are competitive. Here are some we’d like to highlight :

• Location : brand new offices in the center of Paris (12 rue d’Amsterdam, straight out of Gare Saint-Lazare)
• Hybrid remote policy
• Attractive Remuneration Package with BSPCE (for Permanent full-time role - CDI)
• Fun office culture & regular outings such as Team Off-Sites, Annual Kick-Off, Quaterly Team Lunch, Thirsty Thursdays etc.
• Lunch vouchers, 50% of transportation reimbursement, fitness classes, generous CSE advantages etc.

Start date : as soon as possible

In addition to the skills and experience we are looking for, our ideal candidate would embody our core values :

Empower Customers.Unleash Potential.

Learn Fast.Progress Faster.

Go the Extra Mile.It’s Never Crowded.

Work Hard.Stay Humble.

Be Bold. Be You.

Botify is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.