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Technical Support Engineer
Zusammenfassung
A leading renewable energy firm in Palma de Mallorca seeks a Technical Support Specialist to provide advanced support for installation and troubleshooting. The ideal candidate holds a Bachelor's degree in Engineering with experience in the solar PV sector and excellent communication skills in Spanish and English. Responsibilities include supporting project teams, creating documentation, and delivering training. This role offers the opportunity to work independently and as part of an international team.
Qualifikationen
- Bachelor’s degree in Electronic Engineering, Electrical Engineering, Renewable Energy, or related field.
- Strong technical knowledge of C&I inverters, battery systems, and grid connection requirements.
- Proven experience in technical support or project engineering.
Aufgaben
- Provide advanced phone, email, and on-site support to installers and customers.
- Support sales and project teams with technical expertise.
- Create and maintain technical documentation for products.
- Deliver technical training and workshops.
Kenntnisse
Ausbildung
- 1. Technical Support & Troubleshooting
- Provide advanced phone, email, and on-site support to installers and customers for Residential and C&I solutions.
- Diagnose and resolve complex technical issues related to system design, installation, commissioning, and operation.
- 2. Project & Customer Support
- Support sales and project teams with technical expertise during pre-sales, project execution, and after-sales phases.
- Liaise closely with service, repair, and R&D departments to ensure efficient issue resolution and continuous improvement.
- 3. Documentation & Process Development
- Create and maintain technical documentation, commissioning guidelines, and troubleshooting manuals for Residential and C&I products.
- Contribute to the development and optimization of technical support processes to improve customer experience and efficiency.
- 4. Training & Events
- Deliver technical training and workshops for installers, partners, and customers.
- Represent the company at trade fairs, exhibitions, and customer events, showcasing technical expertise.
- Bachelor’s degree in Electronic Engineering, Electrical Engineering, Renewable Energy, or a related field; direct experience in the solar PV and / or energy storage industry is highly preferred.
- Strong technical knowledge of C’I inverters, battery storage systems, and grid connection requirements.
- Proven experience in technical support, project engineering, or system commissioning within the renewable energy sector.
- Solution-oriented mindset with strong analytical and problem-solving skills.
- Experience collaborating across departments (sales, service, R&D) and managing technical escalations.
- Ability to work independently and as part of an international team.
- Excellent communication skills; professional proficiency in Spanish and English is required. Knowledge of additional European languages is an advantage.
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