Field Service Technical Support Engineer - Casino Gaming Spain and Portugal

IGT; Madrid; Híbrido; EUR 50.000 - 70.000; Jornada completa

Descripción de la vacante

A leading gaming technology company in Madrid is seeking an experienced professional to manage installation and technical support for gaming machines. The ideal candidate will have at least 3 years of technical experience in the casino industry, excellent troubleshooting skills, and a proactive attitude. The role involves working both on-site and remotely, and requires proficiency in English and a valid EU passport for international travel.

Formación

• Minimum of 3 years technical experience in the casino industry.
• Knowledge of IGT's product line preferred.
• Field Service experience in a similar business.

Responsabilidades

• Installation, service and support of the IGT electronic gaming machine product line.
• Lead organization and execution of installations and field service visits.
• Troubleshoot technical issues both on site and remotely.

Conocimientos

Technical experience in the casino industry

Knowledge of IGT's product line

Experience with Casino Management Systems

Field Service experience

Organizational skills

Service-minded team player

Good working knowledge of MS Office

Educación

Relevant qualification in electrical, electronics, PC hardware, Telecommunications

Descripción del empleo

Key responsibilities include:

Installation, service and support of the IGT electronic gaming machine product line

Take the lead with organization and execution of installations and field service visits at IGTs casino customers

Troubleshoot technical issues through identification to resolution both on site and remotely

Create and enhance positive customer relationships

Provide technical support on internal projects

Provide technical support to other team members and colleagues throughout IGT

Flexibility to schedule work depending on schedule and priorities either at the IGT office in Barcelona, at home or directly with customer site visits

Key market responsibilities are Spain and Portugal. The potential exists for additional markets to be assigned.

Ideal Candidate Profile

We are looking for a goal orientated, proactive individual with competencies and attributes in the following areas :

• Preferentially a minimum of 3 years technical experience in the casino industry is required.
• Knowledge and experience of IGTs product line is preferred.
• Knowledge and experience of Casino Management Systems is preferred.
• Field Service experience in a similar or comparable business.
• A relevant qualification in electrical, electronics, PC hardware, Telecommunications or similar.
• A good working knowledge of MS office tools, Excel, Word, Visio.
• Excellent organizational skills, a service minded team player that will fit in the informal but strong company culture.

To fit within our team, you must have a responsible outlook, be comfortable taking initiative whilst retaining the team ethic and attitude to work within a dynamic and flexible organization.

We work in an international environment, and we expect that you can express yourself without limitations in both written and spoken English.

A valid driving license is required.

References from your previous or current employer may be requested.

As the position requires International Travel, an E.U. passport is essential.