Field Service Technical Support Engineer - Casino Gaming Spain and Portugal

IGT; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A leading gaming technology company located in Barcelona is seeking a proactive individual to install and support their electronic gaming machines. The ideal candidate will have at least 3 years of technical experience in the casino industry and knowledge of Casino Management Systems. Responsibilities include troubleshooting, customer relationship management, and providing technical support. Travel and a valid EU passport are required, along with fluency in English.

Formación

• Minimum of 3 years technical experience in the casino industry.
• Knowledge of Casino Management Systems preferred.
• Must have a valid driving license and EU passport.
• Ability to express oneself in English (written and spoken).

Responsabilidades

• Installation, service and support of the IGT product line.
• Troubleshoot technical issues on-site and remotely.
• Lead organization and execution of installations.
• Create positive customer relationships.
• Provide technical support on internal projects.

Conocimientos

Technical experience in the casino industry

Knowledge of IGT's product line

Field Service experience

Good organizational skills

Fluent in English

Educación

Relevant qualification in electrical, electronics

Herramientas

MS Office (Excel, Word, Visio)

Descripción del empleo

🛠️ Key responsibilities include :

• Installation, service and support of the IGT electronic gaming machine product line
• Take the lead with organization and execution of installations and field service visits at IGTs casino customers
• Troubleshoot technical issues through identification to resolution both on site and remotely
• Create and enhance positive customer relationships
• Provide technical support on internal projects
• Provide technical support to other team members and colleagues throughout IGT
• Flexibility to schedule work depending on schedule and priorities either at the IGT office in Barcelona, at home or directly with customer site visits
• Key market responsibilities are Spain and Portugal. The potential exists for additional markets to be assigned.

📚 Ideal Candidate Profile

We are looking for a goal orientated, proactive individual with competencies and attributes in the following areas :

• Preferentially a minimum of 3 years technical experience in the casino industry is required.
• Knowledge and experience of IGTs product line is preferred.
• Knowledge and experience of Casino Management Systems is preferred.
• Field Service experience in a similar or comparable business.
• A relevant qualification in electrical, electronics, PC hardware, Telecommunications or similar.
• A good working knowledge of MS office tools, Excel, Word, Visio.
• Excellent organizational skills, a service minded team player that will fit in the informal but strong company culture.

To fit within our team, you must have a responsible outlook, be comfortable taking initiative whilst retaining the team ethic and attitude to work within a dynamic and flexible organization.

We work in an international environment, and we expect that you can express yourself without limitations in both written and spoken English.

A valid driving license is required.

References from your previous or current employer may be requested.

As the position requires International Travel, an E.U. passport is essential.