Technical Support Engineer

SAJ; Málaga; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

A renewable energy company based in Málaga seeks a Technical Support Specialist responsible for providing advanced support to customers and installers. Applicants should have a degree in engineering, experience in technical support, and fluency in Spanish and English. This role involves creating documentation and training sessions, along with participation in trade fairs and events.

Formación

• Bachelor’s degree in Electronic Engineering, Electrical Engineering, Renewable Energy, or related field.
• Proven experience in technical support or project engineering in renewable energy.
• Excellent communication skills in Spanish and English.

Responsabilidades

• Provide advanced technical support for installers and customers.
• Support sales and project teams with technical expertise.
• Create technical documentation and troubleshooting manuals.
• Deliver technical training and represent the company at events.

Conocimientos

Technical Troubleshooting

Project Support

Documentation Development

Technical Training

Analytical Skills

Educación

Bachelor’s degree in Electronic or Electrical Engineering

Descripción del empleo

Responsibilities

• 1. Technical Support & Troubleshooting
  • Provide advanced phone, email, and on-site support to installers and customers for Residential and C&I solutions.
  • Diagnose and resolve complex technical issues related to system design, installation, commissioning, and operation.
• 2. Project & Customer Support
  • Support sales and project teams with technical expertise during pre-sales, project execution, and after-sales phases.
  • Liaise closely with service, repair, and R&D departments to ensure efficient issue resolution and continuous improvement.
• 3. Documentation & Process Development
  • Create and maintain technical documentation, commissioning guidelines, and troubleshooting manuals for Residential and C&I products.
  • Contribute to the development and optimization of technical support processes to improve customer experience and efficiency.
• 4. Training & Events
  • Deliver technical training and workshops for installers, partners, and customers.
  • Represent the company at trade fairs, exhibitions, and customer events, showcasing technical expertise.

Qualifications

• Bachelor’s degree in Electronic Engineering, Electrical Engineering, Renewable Energy, or a related field; direct experience in the solar PV and / or energy storage industry is highly preferred.
• Strong technical knowledge of C’I inverters, battery storage systems, and grid connection requirements.
• Proven experience in technical support, project engineering, or system commissioning within the renewable energy sector.
• Solution-oriented mindset with strong analytical and problem-solving skills.
• Experience collaborating across departments (sales, service, R&D) and managing technical escalations.
• Ability to work independently and as part of an international team.
• Excellent communication skills; professional proficiency in Spanish and English is required. Knowledge of additional European languages is an advantage.