Technical Support Engineer

CallTek; Valencia; Presencial; EUR 28.000 - 38.000; Jornada completa

Descripción de la vacante

A global leader in technical support is seeking a Technical Support Engineer in Valencia, Spain. The role involves troubleshooting and resolving customer issues while ensuring excellent service. Ideal candidates will have 2+ years in network support and relevant technical certifications. Benefits include health insurance, meal provisions, and performance bonuses.

Servicios

Free one meal a day

Emergency loan and financial assistance

Health insurance and subsidy

Retirement plan and life insurance

Attendance bonuses

Year-end performance bonus

Formación

• 2 years+ of experience supporting enterprise wired or wireless networks.
• Excellent verbal, written and interpersonal skills.
• Focus on quality and dedicated to customer service.

Responsabilidades

• Troubleshoot, diagnose, and resolve customer issues promptly.
• Work with various systems, software, and hardware.
• Elevate unresolved issues to the appropriate internal departments.

Conocimientos

Customer service skills

Self-motivation

Analytical skills

Time management

Educación

2 years+ of college in Computer Networking, Computer Science, or Information Technology

Herramientas

Cisco CCNA

Net+

NSE 3+ Fortinet

ITIL 4

Descripción del empleo

CallTek is a global leader in white‑label technical support, trusted by technology operators worldwide for over 20 years. With 10,000+ professionals across nine countries, we deliver 24/7 engineering, software development, customer support, and field services. Backed by top security certifications and innovative AI solutions, we provide secure and seamless support for our partners. Join our growing team and build your career with us!

Job Description

We are looking for Technical Support Engineers!

As a Technical Support Engineer, you will be responsible for troubleshooting, diagnosing, and resolving customer issues in an accurate and timely manner. You’ll work with different systems, software, and hardware, and follow standard procedures to elevate unresolved issues to the appropriate internal departments.

Requirements

• 2 years+ of experience supporting enterprise wired or wireless networks
• 2 years+ of college with a computer networking, Computer Science, or Information Technology focus/major
• Any of the following technical certifications + Cisco CCNA, Net+, NSE 3+ Fortinet, or Fortinet Certified Fundamentals + certifications, ITIL 4
• Excellent verbal, written and interpersonal skills
• Outstanding customer service skills and dedication to providing exceptional customer care
• Must be self‑motivator and self‑starter
• Focus on quality and customer service
• Exceptional listening and analytical skills
• Solid time management skills
• Ability to multitask and successfully operate in a fast paced, team environment
• Must adapt well to change and successfully set and adjust priorities as needed

Benefits

• Free one meal a day
• Emergency loan and financial assistance programs
• Free 24‑hour snacks and beverages
• Health insurance and health subsidy
• Retirement plan, life insurance, and savings plan
• Team socialization allowance and attendance bonuses
• Year‑end performance bonus (company discretion)
• And much more!