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Technical Support Engineer (M / F / X)
Job summary
A tech-driven company in Madrid is seeking a Technical Support Engineer to act as the first point of contact for customer queries on their B2B application. The role involves troubleshooting issues and coordinating technical solutions while ensuring high-quality service. Ideal candidates should have a strong understanding of API support, React or JavaScript, and a customer-first mindset. Flexibility and collaboration in a hybrid work environment are core to this role.
Benefits
Qualifications
- Experience in 2nd level technical customer support.
- Familiarity with API support and relevant tools.
- Excellent knowledge of React or JavaScript.
Responsibilities
- Independently handle and evaluate customer inquiries.
- Pre-analyse code and reproduce production issues.
- Coordinate troubleshooting with technical teams.
- Provide updates to customers about feedback and status.
Skills
Osapiens Madrid, Community of Madrid, Spain
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Technical Support Engineer (m / f / x)
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Osapiens Madrid, Community of Madrid, Spain
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Technical Support Engineer (m / f / x)
Role at
Osapiens
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Department: Customer Support
Location: Madrid
As a Technical Support Engineer, you will be the first point of contact for customer queries regarding our mission-critical B2B application. Your role will be to ensure smooth issue resolution by analysing, troubleshooting, and coordinating technical solutions with internal teams. Through your expertise, you will help our customers maximise the value of our automation software. We foster a collaborative environment where continuous improvement is key, so we work together in the office at least three days per week.
- Independently handle and evaluate customer inquiries via our support portal.
- Pre-analyse code and reproduce production issues to identify solutions.
- Coordinate troubleshooting and problem resolution with technical teams.
- Provide direct communication and updates to customers regarding feedback and status requests.
- Ensure high-quality service by proactively identifying and resolving technical challenges.
- Experience in 2nd level technical customer support (API support or similar).
- Familiarity with Request-Response Patterns (REST and/or SOAP) and relevant tools (Postman and/or Selenium).
- Excellent knowledge of React or JavaScript.
- Strong technical aptitude and enthusiasm for automation software.
- Customer-first mindset with a proactive approach to problem-solving and conflict resolution.
- Fluency in English (written and spoken).
- Ideally, experience working with regulatory frameworks such as CSRD or CCF.
- A purpose-driven mission with and for global industry pioneers in tackling complex challenges.
- Room for creativity through collaborative teamwork and an open communication culture.
- Flexibility and team bonding with our hybrid work options.
- Fuel for your growth journey, both personally and professionally.
- Sustainable mobility options, promoting eco-friendly commuting solutions.
- Fun team events and outings with our global teams.
- Inspiring workspaces in Madrid and beyond.
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industry: Software Development
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.