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Polish Speaker - Customer Support | Relocation to Sofia
Job summary
A leading consultancy firm is seeking Polish Speaking professionals to provide exceptional customer service in Sofia, Bulgaria. This role includes a fully paid relocation package and the opportunity to advance within a vibrant and growing market. Responsibilities include addressing customer inquiries across various channels and maintaining a collaborative team dynamic. Ideal candidates will be fluent in Polish, have a customer-focused approach, and be willing to relocate.
Benefits
Qualifications
- Fluency in Polish (both written and spoken) is essential; proficiency in English is a plus.
- Previous experience in customer service or a related field is preferred.
- Strong communication and problem-solving skills with a customer-focused approach.
- Willingness to relocate to Sofia, Bulgaria, with all relocation expenses covered.
- A proactive attitude and ability to work in a fast-paced environment.
- Familiarity with CRM systems and customer care tools is an advantage.
- Ability to work collaboratively within a diverse team.
Responsibilities
- Provide exceptional customer service in Polish through various channels, including phone, email, and live chat.
- Assist clients with inquiries related to products, services, and account management.
- Resolve customer issues efficiently while maintaining a high standard of professionalism.
- Document interactions and feedback accurately in the CRM system.
- Collaborate with team members and other departments to ensure a seamless customer experience.
- Stay updated on product knowledge and market trends to offer informed support.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.