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Italian-Speaking Customer Expert - Remote from Greece
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Italian-Speaking Customer Expert - Remote from Greece
Job summary
A leading recruitment firm is looking for a customer service representative in Madrid. The ideal candidate will have excellent Italian and very good English language skills, along with experience in customer service for premium brands. The role includes delivering exceptional service and troubleshooting customer inquiries. Competitive salary with relocation support to Greece offered, including healthcare benefits and training opportunities.
Benefits
Qualifications
- Previous experience in customer service ideally in a premium or luxury brand.
- Ability to handle sensitive cases.
Responsibilities
- Deliver exceptional customer service.
- Perform troubleshooting.
- Call collect and analyze customer feedback.
- Escalate cases when necessary and follow up.
- Collaborate with internal teams to resolve cases quickly.
Skills
Education
Tools
- Deliver exceptional customer service.
- Perform troubleshooting.
- Call collect and analyze customer feedback.
- Escalate cases when necessary and follow up to guarantee customer satisfaction.
- Show empathy and professionalism in every interaction whether written or verbal.
- Manage customers and support them with a premium experience.
- Collaborate with internal teams to resolve cases quickly and efficiently.
- Consistently meet performance targets and quality standards.
- Excellent Italian language skills.
- Very good English communication skills.
- Previous experience in customer service ideally in a premium or luxury brand.
- Strong interpersonal skills with the ability to handle sensitive cases.
- Good computer literacy.
- Familiarity with CRM systems is a plus.
- Bachelor’s degree preferred.
- Complete support to help you ease your relocation to Greece (we cover flight tickets, hotel accommodation support, and house searching process).
- Competitive monthly salary (14 salaries per year).
- Health care benefits and numerous other discounts.
- Full training by certified instructors.
- Professional growth & development opportunities.
- Special events as well as community & social responsibility initiatives.
- Free online Greek language courses.
- State-of-the-art premises providing a great working environment with relaxing break areas.
Hr Executive Recruitment, Internship, AIX, Fleet, Information Technology Sales
Employment Type: Full Time
Experience: years
Vacancy: 1
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.