Jobs in Malaga, Spain

Join Our Team as a Travel Booking Agent (Danish) in Málaga!

Are you passionate about travel and customer service? Were looking for a Travel Booking Agent who is fluent in Danish to join our team in sunny Málaga, Spain!

Location : Málaga, Spain

Employment Type : Full-time

Remuneration : Base salary + bonuses

• Serve as the first point of contact, ensuring each customer interaction results in a positive experience
• Handle customer and partner inquiries globally via email, messages, and phone calls, including tasks like updating contact information, managing invoice collections, handling refunds, and booking information
• Conduct detailed discovery to quickly understand the customers needs and take ownership of the issue
• Research, analyze, and assess situations to provide accurate solutions using available tools and resources
• Collaborate with internal teams and external partners to resolve customer issues
• Strive for first-call resolution and ensure thorough follow-up on unresolved cases to eliminate the need for callbacks
• Deliver a seamless and efficient experience by actively listening, discovering solutions, and appropriately closing each interaction
• Uphold empathy, understanding, and excellent listening skills as key values when representing the clients brand

• Native / fluent in Danish (spoken and written)
• Fluent in English (minimum B2 level)
• High school diploma or equivalent
• Customer service experience in the travel industry is a plus
• Excellent customer service, written, verbal, and organizational skills
• Familiarity with computer technology and devices
• Motivated and positive individual with the ability to work independently and as part of a team
• Strong multitasking, keyboarding, and active listening skills
• Skillful paraphrasing of conversations with outstanding communication skills
• Ability to find solutions following written procedures and guidelines
• Effective in defusing angry customers through social and customer skills
• Ability to work in shift rotation: Monday to Sunday, 08 AM - 07 PM (39 hours a week)

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to help you reach your full potential
• Gain valuable experience in the travel and customer service industries, with opportunities to develop skills in problem-solving, communication, and collaboration

Ready to embark on this exciting journey? Apply now and be part of our vibrant team in Málaga!

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