Danish Travel Booking Agent In Málaga

Cross Border Talents; Málaga; Presencial; EUR 25.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Excellent remuneration package

Dynamic team atmosphere

Guidance for professional growth

Descripción de la vacante

A dynamic travel agency in Málaga is seeking a Travel Booking Agent fluent in Danish. The role involves handling customer inquiries and ensuring excellent service. Candidates should have a high school diploma and customer service experience, preferably in travel. This full-time position offers a great remuneration package and the opportunity to work in a friendly team atmosphere.

Formación

• Experience in the travel industry is a plus.
• Motivated individual with the ability to work independently and as part of a team.
• Effective in defusing angry customers.

Responsabilidades

• Serve as the first point of contact for customer interactions.
• Handle inquiries via email, messages, and phone calls.
• Ensure thorough follow-up on unresolved cases.

Conocimientos

Fluent in Danish

Fluent in English (B2)

Customer service skills

Multitasking abilities

Active listening skills

Educación

High school diploma or equivalent

Descripción del empleo

Overview

Join Our Team as a Travel Booking Agent (Danish) in Málaga!

Are you passionate about travel and customer service? Were looking for a Travel Booking Agent who is fluent in Danish to join our team in sunny Málaga, Spain!

Location : Málaga, Spain

Employment Type : Full-time

Remuneration : Base salary + bonuses

Responsibilities

• Serve as the first point of contact, ensuring each customer interaction results in a positive experience
• Handle customer and partner inquiries globally via email, messages, and phone calls, including tasks like updating contact information, managing invoice collections, handling refunds, and booking information
• Conduct detailed discovery to quickly understand the customers needs and take ownership of the issue
• Research, analyze, and assess situations to provide accurate solutions using available tools and resources
• Collaborate with internal teams and external partners to resolve customer issues
• Strive for first-call resolution and ensure thorough follow-up on unresolved cases to eliminate the need for callbacks
• Deliver a seamless and efficient experience by actively listening, discovering solutions, and appropriately closing each interaction
• Uphold empathy, understanding, and excellent listening skills as key values when representing the clients brand

Qualifications

• Native / fluent in Danish (spoken and written)
• Fluent in English (minimum B2 level)
• High school diploma or equivalent
• Customer service experience in the travel industry is a plus
• Excellent customer service, written, verbal, and organizational skills
• Familiarity with computer technology and devices
• Motivated and positive individual with the ability to work independently and as part of a team
• Strong multitasking, keyboarding, and active listening skills
• Skillful paraphrasing of conversations with outstanding communication skills
• Ability to find solutions following written procedures and guidelines
• Effective in defusing angry customers through social and customer skills
• Ability to work in shift rotation: Monday to Sunday, 08 AM - 07 PM (39 hours a week)

What We Offer

• Excellent remuneration package based on experience, skills, and performance
• Be part of a dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to help you reach your full potential
• Gain valuable experience in the travel and customer service industries, with opportunities to develop skills in problem-solving, communication, and collaboration

Ready to embark on this exciting journey? Apply now and be part of our vibrant team in Málaga!

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