Front Office Lead — Luxury Resort Guest Experience
Four Seasons Hotels and Resorts
España
A distancia
EUR 30.000 - 40.000
Jornada completa
Hace 5 días
Sé de los primeros/as/es en solicitar esta vacante
Descripción de la vacante
A luxury hotel chain in Spain is seeking a Front Office Supervisor to manage daily operations at the front desk. You will lead the reception team, ensuring exceptional guest service and adherence to company standards. The ideal candidate has 2+ years of front office experience, strong leadership skills, and is proficient in English and Spanish. This is a full-time seasonal position with a comprehensive benefits package.
Servicios
Competitive salary
Comprehensive benefits package
Complimentary meals
Discounts at hotel restaurants
Possibility of accommodation and transportation
Formación
2+ years of experience in Front Desk or Front Office operations, ideally in a supervisory role.
High proficiency in spoken and written English and Spanish.
Ability to train and motivate team members.
Responsabilidades
Supervise and support the Front Desk team during check-in and check-out.
Oversee front desk operations to maintain service excellence.
Handle guest concerns, special requests, and complaints.
Conocimientos
Leadership
Guest satisfaction
Communication
Problem-solving
Multitasking
Cross-cultural sensitivity
Educación
Professional / Technician degree
Herramientas
Microsoft Office
Opera
Salesforce
Descripción del empleo
A luxury hotel chain in Spain is seeking a Front Office Supervisor to manage daily operations at the front desk. You will lead the reception team, ensuring exceptional guest service and adherence to company standards. The ideal candidate has 2+ years of front office experience, strong leadership skills, and is proficient in English and Spanish. This is a full-time seasonal position with a comprehensive benefits package.
* El índice de referencia salarialse calcula en base a los salarios que ofrecen los líderes de mercado en los correspondientes sectores. Su función es guiar a los miembros Prémium a la hora de evaluar las distintas ofertas disponibles y de negociar el sueldo. El índice de referencia no es el salario indicado directamente por la empresa en particular, que podría ser muy superior o inferior.