Front Office Lead — Luxury Resort Guest Experience

Four Seasons Hotels and Resorts; España; A distancia; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A luxury hotel chain in Spain is seeking a Front Office Supervisor to manage daily operations at the front desk. You will lead the reception team, ensuring exceptional guest service and adherence to company standards. The ideal candidate has 2+ years of front office experience, strong leadership skills, and is proficient in English and Spanish. This is a full-time seasonal position with a comprehensive benefits package.

Servicios

Competitive salary

Comprehensive benefits package

Complimentary meals

Discounts at hotel restaurants

Possibility of accommodation and transportation

Formación

• 2+ years of experience in Front Desk or Front Office operations, ideally in a supervisory role.
• High proficiency in spoken and written English and Spanish.
• Ability to train and motivate team members.

Responsabilidades

• Supervise and support the Front Desk team during check-in and check-out.
• Oversee front desk operations to maintain service excellence.
• Handle guest concerns, special requests, and complaints.

Conocimientos

Leadership

Guest satisfaction

Communication

Problem-solving

Multitasking

Cross-cultural sensitivity

Educación

Professional / Technician degree

Herramientas

Microsoft Office

Opera

Salesforce

Descripción del empleo

A luxury hotel chain in Spain is seeking a Front Office Supervisor to manage daily operations at the front desk. You will lead the reception team, ensuring exceptional guest service and adherence to company standards. The ideal candidate has 2+ years of front office experience, strong leadership skills, and is proficient in English and Spanish. This is a full-time seasonal position with a comprehensive benefits package.