Jobs in Girona, Südafrika

Language Proficiency - Fluent in English; proficiency in German and French

We expect a high level of reliability, process adherence, and effective communication, with availability aligned to our operational support hours (including 24/7). The person works remotely but is fully integrated into the application team.

• Good understanding of business processes and technical requirements, with a strong focus on customer service and results.
• Proficiency in database technologies such as Oracle and PL/SQL, and competent programming and scripting skills.
• Familiarity with AWS or similar Cloud Technology.
• Bachelor’s degree in a technical or engineering field, or an equivalent professional certification.
• At least two years of professional experience.
• Prior experience in the energy sector is beneficial but not required.
• Fluent in English; proficiency in German and French is highly advantageous.
• Very good communication skills, capable of effectively articulating complex technical concepts to diverse audiences.

These are front-line, routine tasks that follow standard procedures and are ideal for service desk outsourcing :

• Access request processing (based on defined workflows)
• Basic help on applications

• Logging incidents in ITSM tools
• Escalating issues to 2nd / 3rd level based on prioritization rules
• Observing dashboards for known application / system alerts
• Responding to monitoring tools (e.g., CPU usage alerts, service restarts)
• Notifying responsible teams based on predefined criteria

• Restart services, reset configurations
• Apply step-by-step scripts for predefined standard requests
• Check application / service statuses and logs for predefined issues

• Use of knowledge base articles to resolve common user issues
• Enhance our existing documentation and knowledge base
• Guide users through common tasks (installations, print setup, etc.)

These are technical but standardized tasks that involve deeper knowledge and tools but are still routine enough to delegate :

• Applying configuration changes within set boundaries
• Managing scheduled jobs, scripts, or interface restarts

• Investigate and resolve issues using documented solutions
• Update records and knowledge base when new solutions are verified
• Scan logs for recurring errors using tools or scripts
• Extract error messages and apply fixes from KB or runbooks

• Monitor batch jobs and workflows
• Rerun failed jobs based on SOPs
• Escalate issues when jobs fail outside of known parameters

• Run vetted SQL scripts or tools to fix known data issues
• Validate input/output of correction scripts

• Execute functional and regression test cases defined by the application team
• Validate system behavior after changes, deployments, or recovery activities
• Use predefined test plans, checklists, and scripts to ensure consistency and traceability
• Document test results and report deviations or anomalies
• Collaborate with the application team to verify fixes and perform re-tests when required

• Conduct daily / weekly checks on system components
• Document and report anomalies

• Notify stakeholders and coordinate with infrastructure teams as needed
• Execute documented recovery steps like restarts, job re-runs, or scripts
• Confirm recovery through basic application checks
• Update tickets with actions and inform stakeholders of closure
• Escalate to application owners if needed, with relevant context

Thanks & Regards,