Business Analyst (Salesforce)

Docplanner; A distancia; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

A leading healthcare platform is looking for a Business Analyst to support the migration of global operations to Salesforce. The successful candidate will work remotely from Spain, ensuring that business needs are turned into clear, testable requirements and collaborating closely with product and engineering teams. They will be responsible for managing requirements from intake to readiness for development, as well as leading user acceptance testing. Join a team driving meaningful change in healthcare services!

Servicios

Healthcare insurance

Wellness programs

Time off benefits

Employee Share Option Plan after 6 months

Local perks such as meal vouchers

Formación

• 3-5+ years as a Business Analyst in Salesforce environment.
• Strong understanding of requirements engineering, process mapping, and stakeholder facilitation.
• Solid data literacy, including basic SQL/Sheets experience.

Responsabilidades

• Own requirements from intake to Definition of Ready.
• Define data models/taxonomies for project governance.
• Support UAT and collaborate with stakeholders.

Conocimientos

Requirements engineering (stories, Acceptance Criteria)

Process mapping

Stakeholder facilitation

Data literacy (object/field design)

UAT coordination

Jira/Confluence

Diagramming tools (Miro/Figma)

Excellent written and spoken English

Educación

Business Analyst in Salesforce environment

Herramientas

Salesforce

Jira

Confluence

Descripción del empleo

Company Description

About Us At Docplanner Group, we're on a mission to help people live longer, healthier lives. As the world's largest healthcare platform, each month we connect 24 million patients with 280k doctors across 13 countries through brands like ZnanyLekarz, Doctoralia, MioDottore, DoktorTakvimi, and jameda. Our marketplaces, SaaS and AI tools simplify daily tasks and help doctors, clinics and hospitals work more efficiently, so they can focus on what really matters: caring for their patients.

Why Join Us?

• Real impact – We help doctors help patients. Your work truly makes a difference.
• At scale, yet agile – 3,000+ employees, but still fast, flexible, and hands-on.
• Shape the future, sustain growth – Make a difference now and build for long‑term success.
• Pre‑IPO & growing – We're backed by leading VC funds including One Peak Partners, Goldman Sachs Asset Management, and Point Nine Capital, raising a total of approx. €400m to date. Now, we're focused on profitability and IPO preparation. It's an exciting time to join us.

Job Description

Role Summary

We're midway through migrating our global operations to Salesforce as our core CRM. About 1,000 users are live today, with ~700 more to onboard. We're rolling out market by market and business line by business line. We're hiring a Business Analyst to turn business needs into clear, testable requirements and keep sprints supplied with Definition‑of‑Ready work. You'll map processes, define data and non‑functional requirements, partner closely with Product, Architecture, Admins and Engineering, and lead UAT with stakeholders and the CoE so we can deliver consistently as the rollout scales. This role is Remote in Warsaw or Barcelona.

What You'll Do

• Requirement collection/alignment
  • Own requirements from intake to DoR: Produce user stories with acceptance criteria and non‑functional requirements (performance, security, scale).
  • Continuously work with stakeholders to improve quality of request, fulfilling our Definition of Ready with high standards.
  • Partner with architects/engineering to align on solution design.
  • Support PM on requirements discovery with stakeholders.
  • Support reporting & analytics needs (fields, definitions, dashboards) with RevOps/BI.
• Governance
  • Define data models/taxonomies, prepare data mapping and support migration/cutover planning.
  • Prepare and run UAT with business users; track defects to acceptance; contribute to release notes.
  • Contribute to Business and Technical refinement meetings as well as Prioritisation sessions.
  • Drive continuous improvement: templates, standards, and ways of working across teams.

Qualifications

Must‑have

• 3‑5+ years as a Business Analyst in Salesforce environment.
• Strong requirements engineering (stories, Acceptance Criteria), process mapping, and stakeholder facilitation (experience with GTM teams ideal).
• Solid data literacy (object/field design, mappings, basic SQL/Sheets).
• Experience coordinating UAT and working across product, engineering, or operations teams.
• Comfortable with Jira/Confluence (or similar) and diagramming tools (Miro/Figma).
• Excellent written and spoken English.

Nice‑to‑have

• Salesforce certifications (BA, Admin, App Builder) or hands‑on exposure to Sales/CS processes.
• Extensive experience with, and deep knowledge of Jira.
• Familiarity with QA practices, release processes, or analytics tools.
• Experience with integrations (CTI system, scheduling, email tools).

Additional Information

What to Expect from Our Hiring Process

We like to keep things transparent and efficient! Here's what the process usually looks like (though it might vary slightly depending on the role): We are OOO until January so please sit tight and we will be in touch with successful candidates in the New Year.

As part of our pre‑screening process, we ask candidates to complete an SHL assessment to check numerical reasoning skills. This is a short online test that takes no longer than 20 minutes to complete.

1⃣ Intro Chat – A first call with our Talent Acquisition Partner Ashleigh Watson to explore mutual fit around relevant skills, value alignment, and motivation.

2⃣ Hiring Manager Interview – A deeper dive into your experience and aspirations with Smita Mohapatra (Salesforce Product Manager). Take this chance to ask anything on your mind – it's just as much about making sure we're the right fit for you, too.

3⃣ Case Study – A practical assignment, delivered to both Smita & Dawid – a chance to really showcase your skills and priorities. You will be given time to prepare and refine your presentation beforehand.

4⃣ Team Interview – Further discussion and opportunity to ask any of those burning questions to Dawid Pietrolaj (Head of CRM & Payments) & others from both business and technical support teams.

…References & Offer!

Why You'll Love It Here

Global Benefits

• Healthcare insurance – so you can focus on what matters.
• Wellness that works for you – from gym memberships to mental health support, we've got you covered.
• Time off that counts – whether it's a vacation, your birthday, or just a day to recharge, we believe in balance.
• ESOP (Employee Share Option Plan) after 6 months with us – available from specific seniority levels, because we believe in sharing our success!

Local Perks

Depending on your location, you will be entitled to local benefits like meal vouchers (ticket restaurant), transport allowances, or extended parental leave.

Career Growth

We're growing, and so can you! You'll find lots of chances to learn, develop, and explore new paths – whether within your team or through cross‑functional projects.

A Truly Global Team

Work with talented people from all over the world in a diverse and inclusive environment.

Flexibility That Works for You

Remote work and flexible hours aren't just buzzwords here. While the extent of flexibility depends on your role and team, we value results over rigid schedules. Prefer an office setting? You're welcome at any of our hubs in Barcelona, Warsaw, Curitiba, Rio de Janeiro, Mexico City, Bogotá, Munich, Rome or Bologna.

Please note: At this time, we are not able to sponsor visas for this position. apply, you must already have the legal right to work in your country of residence or the location of the role.

What We Believe In

At Docplanner, our values guide everything we do:

• Focus on results – we're here to make an impact.
• Think like an owner – take responsibility, drive outcomes.
• ✂ Keep it simple, keep it lean – smart solutions over complexity.
• Be respectful and radically honest – openness builds trust.
• Learn and be curious – growth is part of the job.

We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all walks of life, regardless of gender, disability, or background, and are dedicated to fostering an inclusive workplace where everyone feels valued and empowered to contribute.