Senior SAP Incident Delivery Lead

Hitachi Vantara Corporation; Madrid; Presencial; EUR 60.000 - 80.000; Jornada completa

Descripción de la vacante

A global technology leader is seeking an experienced SAP Service Delivery Manager to oversee the incident management lifecycle from detection to resolution while ensuring compliance with regulations. The ideal candidate will have at least 8 years of experience in managing SAP AMS portfolios and proven expertise in incident management or IT Service Management. Strong communication skills, analytical capabilities, and proficiency in incident management tools like Service Now are essential for success in this role.

Servicios

Comprehensive benefits for wellbeing

Training budget and platform

Opportunity to work in international environment

Formación

• Minimum 8 years of experience managing SAP AMS portfolio.
• Proven experience in Incident Management or IT service management.
• Ability to work under pressure and handle multiple priorities.

Responsabilidades

• Lead the end-to-end lifecycle of incidents from detection to resolution.
• Monitor incident queues and escalate issues as necessary.
• Facilitate major incidents ensuring timely resolution.

Conocimientos

SAP Functional or ABAP experience

Incident Management experience

Excellent communication skills

Analytical mindset

Experience with incident management tools

Proficiency in English

Educación

Bachelor's or Master’s degree

Herramientas

Service Now

Power BI

Descripción del empleo

A global technology leader is seeking an experienced SAP Service Delivery Manager to oversee the incident management lifecycle from detection to resolution while ensuring compliance with regulations. The ideal candidate will have at least 8 years of experience in managing SAP AMS portfolios and proven expertise in incident management or IT Service Management. Strong communication skills, analytical capabilities, and proficiency in incident management tools like Service Now are essential for success in this role.