Field Application Specialist Catalonia

TieTalent; Barcelona; A distancia; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading diagnostics company is seeking an Associate Field Application Specialist in Barcelona. You will provide customer support, install diagnostic systems, and troubleshoot technical issues. The role requires a University Scientific degree, experience in Clinical Laboratories, and fluency in Spanish and English. Enjoy the flexibility of remote work and a dynamic team environment.

Servicios

Company car

Flexible working arrangements

Mobile phone

Formación

• Experience in Clinical Laboratory.
• Ability to travel within the region.
• Current valid driver's license.

Responsabilidades

• Provide excellent professional support and training to customers.
• Maintain customer support logs and resolve issues in a timely manner.
• Travel in the region as required.

Conocimientos

Customer service

Technical troubleshooting

Fluency in Spanish and English

Educación

University Scientific degree

Descripción del empleo

Overview

Beckman Coulter Diagnostics is looking for an Associate Field Application Specialist. The role provides excellent customer service to clients while installing and maintaining diagnostic instrumentation and systems in hospital and stand-alone laboratory environments. As FAS you will be located in Barcelona supporting our customers and impacting directly patients health and overall well-being.

You'll also be part of Customer Care Dx Organisation and report to the Field Application (Customer Care) Manager. You will provide frontline support by resolving customer problems and issues through technical, scientific expertise and troubleshooting. You will help drive revenue growth while ensuring strong customer contract retention rates and warranty conversion. Use critical thinking to resolve application issues, train our customers, verify the operational performance and data quality of systems.

FASs operate independently within their geographic territory; however we operate as a team to share standard methodologies, mentor and receive expert technical support. Classified as remote workers, provided with a company car, mobile phone and laptop. Requirement to travel within the region to support customers using your technical expertise with overnight stays as needed.

If you thrive in a fast-paced role and want to be part of an extraordinary Customer Care Organisation - read on.

In This Role, You Will Have The Opportunity To

• Provide excellent professional support and training to Beckman Coulter's customers
• Travel in the region as required, experiencing all the various locations our instrumentation is utilized
• Maintain customer support logs and internal records in a timely manner, resolve issues to deliver a high-quality Customer Experience
• Develop commercial awareness through cross functional support of the business to increase growth opportunities
• Demonstrate to our Customers our pioneering innovation solutions and new products for the market
• Develop and build knowledge to understand the industry, the company, the products, tools, and the team. This is supported with a clear Development Pathway program as part our culture to develop and grow our teams
• Be supported by a strong leadership team, involved in key projects to deliver successful installations for our Customer's that meet their requirements and that of our company

Requirements Of The Job Include

• University Scientific degree and an experience in Clinical Laboratory
• Fluent in Spanish and English. Other languages will be valued.
• Hold a current valid driver's license and good driving record. Associates who drive Beckman Coulter vehicles will follow the Danaher Company Vehicle Policy.
• Work flexible hours as per the business needs
• Travel and provide service in assigned geography, as well as periodic travel to other areas and overnight travel
• Interact with customers on a detailed scientific basis to ensure customer needs are fulfilled.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.