Customer Service Advisor with Dutch & French - Belgian Mkt

TP Spain; Barcelona, Madrid; Presencial; EUR 23.000; Jornada completa

Descripción de la vacante

A leading customer experience management company in Barcelona is looking for a Customer Service Advisor for the Belgian market. The role requires fluency in Dutch and French, strong communication skills, and the ability to work in a team. Offering a salary of €22,660 gross annually for a 38.5 hours/week temporary contract with day schedules. Join a dynamic and international work environment.

Servicios

Individual career paths

Excellent work environment

Team building activities

Formación

• Previous customer service experience preferred.
• Ability to work night shift hours.
• Ability to work effectively in a team environment.

Responsabilidades

• Handle incoming calls and provide excellent customer service.
• Assist customers with inquiries, issues, and complaints.
• Follow company guidelines and procedures.

Conocimientos

C2 level of Dutch / Flemish

B2 level of English

Excellent communication skills

Strong problem-solving skills

Descripción del empleo

Overview

TP is a worldwide leader in customer experience management and contact centre business process outsourcing. Our company employs around 490,000 people working in over 265 dialects and languages, in over 100 countries, operating across all business sectors and all continents on behalf of major international companies. At TP, we do business with people, for people. We want our employees to be inspired and motivated. Our main goal is to make them proud to belong to TP through job satisfaction and a great work environment. TP Spain, with more than 11,000 employees in 10 sites (certified with Great Place to Work and Top Employer), is seeking a Customer Service Advisor for the Belgian market.

Responsibilities

• Handle incoming calls and provide excellent customer service
• Assist customers with inquiries, issues, and complaints
• Provide accurate and timely information
• Follow company guidelines and procedures
• Work effectively as part of a team

Requirements

• C2 level of Dutch / Flemish and French
• B2 level or above of English
• Previous customer service experience preferred
• Excellent communication skills
• Ability to work night shift hours
• Strong problem-solving skills
• Ability to work effectively in a team environment

• Desirable Skills
• Process Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and quality
• Collaboration: Working effectively with others, sharing ideas and resources to achieve common goals
• Communication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediums
• Emotional Intelligence: Understanding and managing one\'s own emotions and the emotions of others to foster positive relationships and enhance the impact of actions
• Open Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaboration
• Critical Thinking: Evaluating information and arguments, leading to informed and effective decisions based on data insights
• Solution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutions
• Entrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identification

Offer

• 38.5 hours / week. Day schedules between 10:00 - 18:00, from Monday to Sunday
• Salary: €22,660 gross / year - Temporary contract
• Individual career paths to grow within the project
• We are one of the world\'s largest providers of contact center services
• Engage in an excellent work environment and team building activities
• Dynamic and international environment