Client Services Officer – English Speaker

Talent Trail; Madrid; Presencial; EUR 18.000 - 25.000; Jornada completa

Descripción de la vacante

A leading company in Madrid is seeking a Client Services Officer to support clients and ensure satisfaction in a dynamic environment. The role requires strong communication skills and a Bac+2 qualification, offering a permanent contract with growth opportunities and hybrid work options after 6 months.

Servicios

Comprehensive private health insurance from day one

Attractive bonus structure based on performance

Daily meal allowance and monthly transport support

Ongoing training and professional development

Hybrid work options after 6 months

Formación

• Fluent in English (C2 level written and spoken).
• Knowledge of an additional language is a plus.
• Previous experience in customer service is highly valued.

Responsabilidades

• Support clients by providing high-quality assistance.
• Ensure client satisfaction and build long-term relationships.

Conocimientos

Strong numerical and analytical skills

Excellent communication skills

Client relationship management

Educación

Bac+2 or equivalent higher education qualification

Herramientas

Microsoft Excel

Descripción del empleo

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This range is provided by TalenTrail. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

We are currently recruiting a Client Services Officer to join our client's team in Madrid on a permanent contract. If you are fluent English (C2 level), and looking to develop your career in an international and dynamic environment, this opportunity is for you.

You will play a key role in supporting clients by providing high-quality assistance, ensuring satisfaction, and building long-term relationships.

Education

Profile Requirements :

• Minimum of Bac+2 or equivalent higher education qualification.

Languages

• Full professional proficiency in English (C2 level written and spoken is mandatory).
• Knowledge of an additional language is a plus, depending on project needs.

Key Skills

• Strong numerical and analytical skills.
• Excellent communication skills, both verbal and written.
• Proficient in Microsoft Excel and standard office tools.
• Ability to manage and nurture client relationships.
• Previous experience in customer service or a similar role is highly valued.

Working Conditions

• Full-time (40 hours / week);
• Rotational shifts, 5 working days per week (Monday to Sunday), with flexibility :
• Day Shift : Between 07 : 30 and 19 : 00
• Afternoon Shift : Between 17 : 00 and 04 : 00

What We Offer

• Permanent employment contract with job stability and growth opportunities.
• Comprehensive private health insurance from day one.
• Attractive bonus structure based on performance and company results.
• Daily meal allowance and monthly transport support.
• Access to hybrid work options (up to 2 days / week remote work) after 6 months of tenure.
• Ongoing training and professional development in a multicultural environment.

Note : When you apply for this vacancy, you are giving your GDPR consent to Recruityard. We might share your CV details directly with our client for the purpose of recruitment.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Finance and Sales

Human Resources Services

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