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Job summary
A leading financial services organisation in Berlin is seeking a German Speaking Customer Service Representative. This role involves handling customer inquiries and resolving concerns efficiently across multiple channels. Candidates should have at least one year of experience in customer support and be fluent in German and proficient in English. The position offers a hybrid working model, a supportive team environment, and a 12-month contract. Comprehensive support for professional development is also provided.
Benefits
Qualifications
- At least one year of experience in a customer support role.
- Strong service-oriented mindset and a collaborative approach.
- An affinity for digital services and technology.
Responsibilities
- Serve as the first point of contact for all customer inquiries.
- Resolve customer concerns efficiently via phone, email, and chat.
- Build and maintain strong trust-based relationships with customers.
Skills
German Speaking Customer Service Representative - Banking
Location: Berlin Germany
Contract Type: Contract
- Play a key role in shaping customer experiences for a leading financial services organisation.
- Benefit from a hybrid working model balancing office collaboration with remote work.
- Secure a stable 12-month contract with a supportive and development-focused team.
- Utilise your German and English language skills in a professional banking environment.
Our client a leading financial services organisation is seeking a German Speaking Customer Service Representative to join their team in Berlin. This is an excellent opportunity for a customer-focused professional to contribute to a team that values personalised service and continuous improvement.
As the first point of contact you will be central to the daily banking team. You will handle customer inquiries across multiple channels ensuring a positive and helpful experience. This role is vital for building strong customer relationships and supporting the companys growth by delivering exceptional service.
- Serve as the first point of contact for all customer inquiries.
- Resolve customer concerns efficiently via phone email and chat.
- Provide clear guidance and support for digital banking services.
- Build and maintain strong trust-based relationships with customers.
- Contribute to shaping the future of the companys banking services.
- At least one year of experience in a customer support role.
- Fluency in German both spoken and written.
- Solid professional proficiency in English.
- A strong service-oriented mindset and a collaborative approach.
- An affinity for digital services and technology.
- A commitment to contributing to a positive work environment.
- A hybrid working model offering flexibility.
- A company-provided laptop and headset for your home office.
- A clear and structured one-stage interview process.
- A 12-month contract with a well-regarded organisation.
You will join a supportive and collaborative team that values continuous learning and actively encourages your professional development in a positive work environment.
To apply for this role please submit your CV using the form below or email /
Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking
Employment Type: Contract
Experience: years
Vacancy: 1
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.