Customer Service Rep

The lemon Consulting; Berlin; Vor Ort; EUR 28.000 - 38.000; Vollzeit

Zusammenfassung

A leading consultancy firm in Berlin is seeking a Customer Service Representative to handle customer interactions and provide support across various channels. The ideal candidate must be fluent in German and English, possess strong communication skills, and have a minimum of one year of experience in customer service. This role offers competitive salary and professional growth opportunities in a supportive environment.

Leistungen

Competitive salary with performance-based incentives

Access to exclusive travel perks and discounts

Professional growth opportunities

Qualifikationen

• Minimum 1 year of previous customer service experience.
• Ability to follow standard procedures.
• Organized, detail-oriented, and able to manage multiple tasks.

Aufgaben

• Handle customer interactions across various channels.
• Provide clear and accurate information in response to inquiries.
• Collaborate with colleagues to resolve customer concerns.

Kenntnisse

Native / fluent in German (C2)

Fluent in English (B2)

Strong verbal and written communication skills

Effective problem-solving skills

Ability to handle technical inquiries

Jobbeschreibung

Position: Customer Service Representative

Location: Lisbon, Portugal

Work model: on site

Employment type: fixed term (6 months) with possibility of extension / permanent contract

Remuneration: Base salary

DUTIES AND RESPONSIBILITIES

• Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
• Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
• Assist with general questions, product or service information, and basic technical support.
• Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
• Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
• Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper case closure.
• Manage a personal queue of service tickets, prioritize tasks, and follow guidance from supervisors.
• Offer feedback to improve service processes and contribute to team knowledge sharing.

REQUIREMENTS

• Native / fluent in German (C2) both verbal and written. Fluent in English (minimum B2 level)
• Minimum 1 year of previous customer service experience
• Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
• Basic understanding of customer service principles and the ability to follow standard procedures.
• Ability to handle technical inquiries and troubleshoot common issues with guidance.
• Ability to quickly learn new softwares and technologies
• Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
• Organized, detail-oriented, and able to manage multiple tasks simultaneously.
• Willingness to learn and adapt in a fast-paced or evolving support environment.
• Working schedule: shift rotation, Monday to Friday: 5AM-22PM, rotating shifts

OFFER

• Opportunity to work with a leading global travel & tourism brand
• Competitive salary with performance-based incentives
• Professional growth opportunities within the BPO industry
• Collaborative and supportive work environment
• Access to exclusive travel perks and discounts
• And many more!