Customer Service Representative Banking

Belvedere; Berlin; Vor Ort; EUR 35.000 - 45.000; Teilzeit

Zusammenfassung

A leading financial services organisation in Berlin is seeking a German Speaking Customer Service Representative. This role involves handling customer inquiries and resolving concerns efficiently across multiple channels. Candidates should have at least one year of experience in customer support and be fluent in German and proficient in English. The position offers a hybrid working model, a supportive team environment, and a 12-month contract. Comprehensive support for professional development is also provided.

Leistungen

Hybrid working model

Company-provided laptop

Structured interview process

Professional development support

Qualifikationen

• At least one year of experience in a customer support role.
• Strong service-oriented mindset and a collaborative approach.
• An affinity for digital services and technology.

Aufgaben

• Serve as the first point of contact for all customer inquiries.
• Resolve customer concerns efficiently via phone, email, and chat.
• Build and maintain strong trust-based relationships with customers.

Kenntnisse

Fluency in German

Solid professional proficiency in English

Customer Service

Typing

Computer Skills

Jobbeschreibung

German Speaking Customer Service Representative - Banking

Location: Berlin Germany

Contract Type: Contract

• Play a key role in shaping customer experiences for a leading financial services organisation.
• Benefit from a hybrid working model balancing office collaboration with remote work.
• Secure a stable 12-month contract with a supportive and development-focused team.
• Utilise your German and English language skills in a professional banking environment.

Our client a leading financial services organisation is seeking a German Speaking Customer Service Representative to join their team in Berlin. This is an excellent opportunity for a customer-focused professional to contribute to a team that values personalised service and continuous improvement.

Position Overview

As the first point of contact you will be central to the daily banking team. You will handle customer inquiries across multiple channels ensuring a positive and helpful experience. This role is vital for building strong customer relationships and supporting the companys growth by delivering exceptional service.

Responsibilities

• Serve as the first point of contact for all customer inquiries.
• Resolve customer concerns efficiently via phone email and chat.
• Provide clear guidance and support for digital banking services.
• Build and maintain strong trust-based relationships with customers.
• Contribute to shaping the future of the companys banking services.

Requirements

• At least one year of experience in a customer support role.
• Fluency in German both spoken and written.
• Solid professional proficiency in English.
• A strong service-oriented mindset and a collaborative approach.
• An affinity for digital services and technology.
• A commitment to contributing to a positive work environment.

Benefits

• A hybrid working model offering flexibility.
• A company-provided laptop and headset for your home office.
• A clear and structured one-stage interview process.
• A 12-month contract with a well-regarded organisation.

You will join a supportive and collaborative team that values continuous learning and actively encourages your professional development in a positive work environment.

How to Apply

To apply for this role please submit your CV using the form below or email /

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type: Contract

Experience: years

Vacancy: 1