Customer Service Representative (Maternity Cover/1-year temporary contract)

Cargill; Düsseldorf; Vor Ort; EUR 40.000 - 50.000; Vollzeit

Zusammenfassung

A global food production company in Düsseldorf is seeking a Customer Service Representative. In this role, you will handle customer orders and inquiries, ensuring clear communication and transparency. The ideal candidate will have a Bachelor's degree and be fluent in English. This position offers a stimulating international environment, competitive salary, and opportunities for career advancement within a large, reputable company.

Leistungen

Competitive salary

Outstanding career development opportunities

International work environment

Qualifikationen

• Bachelor’s degree or equivalent experience required.
• Fluency in English – written and spoken is a must.
• Experience in customer service or order management is preferred.

Aufgaben

• Receive and process straightforward customer orders.
• Explain basic information and inform customers about order status.
• Proactively identify risks and opportunities for improvement.

Kenntnisse

Fluency in English

Customer service practices

Order management

Ausbildung

Bachelor’s degree in a related field

Jobbeschreibung

Cargill’s size and scale allows us to make a positive impact in the world. Our purpose is to nourish the world in a safe, responsible and sustainable way.

Cargill is a family company providing food, ingredients, agricultural solutions and industrial products that are vital for living. We connect farmers with markets so they can prosper. We connect customers with ingredients so they can make meals people love. And we connect families with daily essentials — from eggs to edible oils, salt to skincare, feed to alternative fuel. Our 160,000 colleagues, operating in 70 countries, make essential products that touch billions of lives each day. Join us and reach your higher purpose at Cargill.

This position is in Cargill’s food and bioindustrial business, where manufacturers, retailers, and foodservice companies rely on us to consistently deliver the products and services they need, and use our technical expertise and market knowledge to develop innovative products.

Job Purpose and Impact

Preferred locations: Düsseldorf-DE, Schiphol-NL, York-UK, Istanbul-TR

The Customer Service Representative will administer routine customer facing order management activities. In this role, you will use your basic understanding of customer service practices and procedures to help execute well established customer service activities for basic and middle service level customers. You will contribute to an increased level of transparency, communication and responsiveness with the company's customers.

Key Accountabilities

• Receive and process straightforward customer orders across multiple platforms following standard procedures.
• Receive and process low complexity change requests following defined policies and procedures.
• Explain basic information and inform customers about order status, invoices, contract balances and other information needed to complete an order.
• Process standard document requests and some ad hoc requests of higher complexity from customers and confirm final shipping and quality documentation and specifications to customer.
• Escalate undocumented issues that are not commonly defined or known to higher level staff.
• Proactively identify risks and opportunities to improve the order management processes.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff.

Qualifications

MINIMUM QUALIFICATIONS

• Bachelor’s degree in a related field or equivalent experience
• Fluency in English – written and spoken

PREFERRED QUALIFICATIONS

• Experience processing customer orders.
• Experience processing document requests.
• Experience working in a customer facing environment.

Our Offer

We provide a fast paced stimulating international environment, which will stretch your abilities and channel your talents. We also offer competitive salary and benefits combined with outstanding career development opportunities in one of the largest and most solid private companies in the world.

Interested? Then make sure to send us your CV and cover letter in English today: Follow us on LinkedIn: https://www.linkedin.com/company/cargill

Cargill is committed to being an inclusive employer. Click here to find out more