Homeoffice Call Center Agent (m / w / d) Payment-Service

Foundever®; Bochum; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading customer experience firm is seeking motivated Call Center Agents to support customer service for a well-known payment service provider, working 100% from home. Candidates must have fluent German and solid English skills. The role offers a fixed salary plus bonuses, with a fully flexible work environment and numerous employee benefits.

Leistungen

Customized work environment

Digital, paid onboarding

Team events

Exclusive employee benefits

Health and wellness programs

Internal career growth

International advancement opportunities

25-31 vacation days

Qualifikationen

• An existing account with the customer (the payment service provider will inform you).
• Broadband connection (DSL, VDSL, or cable) required for home office.
• A quiet, lockable room with an ergonomic workspace.

Aufgaben

• Handling customer calls related to payment services.
• Assisting with questions about invoices, returns, and installment payments.
• Updating customer data and maintaining our database.

Kenntnisse

Fluent German (C2 level)

Negotiation-level English skills (C1 level)

Excellent PC and Microsoft Office skills

Enjoyment in communication and phone work

Enthusiasm for working from home

Jobbeschreibung

Bochum Nord, Germany

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Are you looking for an exciting role that offers full flexibility with home office? We are seeking motivated and communicative Call Center Agents (m/f/d) to support our customer service team for a well-known payment service provider – entirely from home. If you enjoy interacting with people, then Foundever is the right place for you!

Start: 22.09.2025 | Location: 100% Homeoffice | Weekly hours: 30 - 40 h

Working hours: Monday to Saturday between 8 am and 6 pm

Salary: Fixed salary of €2,223/month (for 40h/week) + fixed home office allowance of €30/month + performance bonus up to €265/month

Your benefits:

• Customized work environment tailored to your preferences thanks to 100% home office work.
• Digital, paid onboarding and provided hardware
• Team events: Participate in virtual team events and stay connected, even from home.
• Exclusive employee benefits: Shopping discounts, bike leasing, company pension scheme, gift card reloads.
• Health and wellness programs: Global wellness program, dedicated fitness app, discounts at Wellhub, and more.
• Internal career growth: 84% of our promotions and 93% of leadership roles are filled internally.
• International advancement opportunities through worldwide German-speaking projects.
• Save time & protect the environment: No commuting means more time for other activities and reduced CO2 emissions.
• 25-31 vacation days (depending on tenure) plus special leave.

Your new responsibilities:

• Handling customer calls related to payment services.
• Assisting with questions about invoices, returns, and installment payments.
• Updating customer data and maintaining our database.

What you bring:

• An existing account with the customer (the payment service provider will inform you about this during the phone interview), with no negative payment marks.
• Fluent German (C2 level) in speaking and writing
• Negotiation-level English skills (C1 level)
• Excellent PC and Microsoft Office skills
• Enjoyment in communication and phone work
• Enthusiasm for working from home and using the latest technology

Requirements for your home office work:

• Broadband connection (DSL, VDSL, or cable)
• Internet speed of at least 16 Mbps downstream and 1 Mbps upstream
• A quiet, lockable room with an ergonomic workspace
• Residence in Germany

Does this sound like the right job for you? Seize your chance and apply now!

What to expect after applying:

1. Our friendly recruiting team will contact you by phone to introduce themselves and discuss further details.

2. After a successful assessment, a video interview will be conducted with your recruiter and a project manager (Team Manager or Operations Manager).

3. If all steps go well, we will warmly welcome you onboard!

Foundever is a global leader in the Customer Experience (CX) industry. With 150,000 employees worldwide, we support over 800 leading and digitally focused brands with innovative CX solutions, technology, and expertise to meet their operational needs and deliver seamless experiences at critical moments.

Many special moments happen in life, and we create special moments at work too, because together we achieve great things! Create your best moments - with Foundever!

We embrace diversity and inclusivity, welcoming people of all backgrounds—including career changers, students, parents, people of different ages, disabilities, nationalities, religions, and members of the LGBTQIA+ community. Everyone is welcome at Foundever!