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Bilingual Help Desk Technician – English/French | Hybrid
Résumé du poste
A technology support firm is seeking a Technical Support Help Desk Specialist in Toronto. The role requires bilingual proficiency in English and French, at least 2 years of customer service experience, and strong troubleshooting skills. Responsibilities include providing technical assistance and resolving issues for clients via phone or in-person. Flexible work hours and a hybrid model are offered after an initial on-site training period.
Qualifications
- Strong bilingual proficiency in English and French is mandatory.
- 2+ years of customer service experience is required.
- 1-3 years of browser troubleshooting practices is necessary.
Responsabilités
- Provide technical assistance to clients via phone or in-person.
- Answer inquiries regarding software or hardware operation.
- Troubleshoot customer concerns over inbound phone calls.
Connaissances
Formation
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.