Field Service Technician

TRUMPF; Calgary; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading technology company is seeking a Field Service Technician to install, demonstrate, and maintain CNC machines and laser systems. The role requires extensive travel nationally and internationally, requiring strong electrical and computer systems experience. Candidates should have a technical school degree and hands-on experience with automation or mechatronics. The position is based in Canada, preferably near Calgary or Edmonton.

Qualifications

• 2 or more years of experience in technical service, field service, repair or customer service required.
• Previous experience with robotics, lasers, automation systems or mechatronics.
• Experience in computer software/file management is an advantage.

Responsibilities

• Install, maintain, troubleshoot, and repair TRUMPF equipment with high quality.
• Demonstrate and train customers in the use and repair of TRUMPF machines.
• Travel up to 100% for customer visits and training.

Skills

Strong electrical and computer systems experience

High level of diagnostic skills

Strong problem-solving skills

Excellent organization skills

Education

Two-years technical school degree in Engineering principles

Tools

Hand tools

Measurement tools

Job description

As a family-run, high-tech company with nearly 19,000 employees at 71 locations worldwide, we are looking for forward thinkers with unconventional ideas and drive to join our team. Our company culture, which values collaboration and mutual trust, creates the ideal framework for boldly trying new things and questioning the status quo. Our technologies inspire people to develop and produce things that are currently unimaginable. Whether lasers, machine tools, EUV or electronics - TRUMPF is building technological worlds for future generations. Are you ready for new challenges?

Field Service Technician is responsible for installing, demonstrating, maintaining and troubleshooting TRUMPF CNC machines for the TRUMPF Machine Tool division, Laser machines as well as connected Automation and Storage Systems) with minimum assistance.

Field Service Responsibilities

• Install, maintain, troubleshoot, and repair TRUMPF equipment with high quality.
• Demonstration and Train customers in use and repair of TRUMPF machines in a complete and organized manner.
• Travel up to 100%. Travel includes regional, national and international travel.
• Complete basic retrofits, software installations and customer training
• Troubleshoot and remedy complex issues
• Work independently to resolve technical problems and maintain good relationship to customers
• Use relevant electrical measuring tools efficiently for trouble shooting
• Submit required weekly TRUMPF reports in a complete and organized manner.
• Assist other Field Engineers as directed.
• Participate in training lasting approximately 6 months with on-going training on existing and new products each year.
• Must be able to lift 70 pounds without aid.

Travel Requirements

Must be located, or ability to relocate, within 45 minutes of a major International Airport

100% travel required, both internationally and domestically

Perform extensive travel as needed, including but not limited to Monday through Friday

Some weekend work as needed

Experience/Education

• Two-years technical school degree in Engineering principles or a suitable combination of education and work experience. Also, experience in computer software/file management is of advantage.
• 2 or more years of experience in technical service, field service, repair or customer service required • Strong electrical and computer systems experience and high level of diagnostic skills
• Previous experience with robotics, lasers, automation systems or mechatronics.
• Previous experience with hand tools and measurement tools
• Must have strong problem-solving and excellent organization skills

Note: The description and requirements are just the general scope and requirements of the position and does not encompass the complete role/requirements. This job description may not be inclusive of all assigned duties, responsibilities, or job aspects described and is subject to amendment as needed at the sole discretion of the employer.

We look forward to seeing your resume! Based in Canada – prefer someone located in Alberta (Edmonton or Calgary) area