Field Service Technician - Halifax, Nova Scotia

Xerox; Halifax; On-site; CAD 31,000 - 64,000; Full time

Job summary

A leading technology firm in Halifax is seeking an entry-level field service technician. You will provide technical service to clients, ensuring that devices are repaired and functioning. The role offers training, growth opportunities, and a comprehensive benefits package, including medical and paid time off.

Benefits

Full medical/dental/vision

Paid time off

Career development opportunities

Qualifications

• Experience with multi-meters for troubleshooting.
• Ability to lift 50 pounds and perform a variety of physical tasks.
• Reliability and time management skills.

Responsibilities

• Provide service to clients ensuring devices work properly.
• Repair devices using electro-mechanical skills.
• Achieve key productivity goals and maintain efficiency.

Skills

Electro-mechanical experience

Superior time management

Valid driver's license

Job description

General Information: City Halifax, State/Province Nova Scotia, Country Canada, Department TECHNICAL_SERVICE_ENGINEERING, Working time Full-time, Job Level Individual Contributor, Job Type Experienced, Job Field TECHNICAL_SERVICE_ENGINEERING, Seniority Level Entry Level.

Annual Base Salary: Minimum $31,800, Maximum $63,600. The salary range represents the low and high end in the local currency of Xerox’s salary range for this position.

About Xerox Holdings Corporation

Xerox has continually redefined the workplace experience for over 100 years. We’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow.

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional field service technicians to delight our customers.

Primary Responsibilities:

• Provide outstanding service to our clients. Ensure that our customers' devices are working correctly and that they receive top-notch service at all times.
• Use electro-mechanical skills to repair devices. Xerox provides training by certified instructors, as well as online and in-house training.
• Achieve key productivity goals, including 5 gross calls per day, an efficiency rating of 50% or higher, response time commitments between 2-4 hours, and keeping parts costs to a minimum.

Skills and Qualifications:

• Electro-mechanical experience, including using a multi-meter to troubleshoot electrical circuits and the ability to read and comprehend electrical schematics.
• Superior time management skills and reliability. Our customers are counting on you.
• Valid driver's license and appropriate insurance coverage. A Motor Vehicle Record (MVR) is included in our technician background check.
• Ability to lift 50 pounds, walking, standing, squatting, bending, and driving for over 50% of the workday. Safety is our top priority, especially around electrical components.

Here’s what success looks like in the first 60 days:

• Comprehensive understanding of our company and customer service culture.
• Clear expectations in reference to call load, territory alignment, and client satisfaction.
• Thorough knowledge base of the equipment and inventory needs to support your territory.
• Actively and correctly completing service calls independently.

Additional Benefits:

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical/dental/vision, wellness credits.
• Paid time off, plus holidays and personal days.

Xerox is an equal opportunities employer and welcomes applications from diverse candidates.