Bilingual Help Desk Technician – English/French | Hybrid

Nexus Systems Group Inc.; Toronto; Hybrid; CAD 45,000 - 55,000; Full time

Job summary

A technology support firm is seeking a Technical Support Help Desk Specialist in Toronto. The role requires bilingual proficiency in English and French, at least 2 years of customer service experience, and strong troubleshooting skills. Responsibilities include providing technical assistance and resolving issues for clients via phone or in-person. Flexible work hours and a hybrid model are offered after an initial on-site training period.

Qualifications

• Strong bilingual proficiency in English and French is mandatory.
• 2+ years of customer service experience is required.
• 1-3 years of browser troubleshooting practices is necessary.

Responsibilities

• Provide technical assistance to clients via phone or in-person.
• Answer inquiries regarding software or hardware operation.
• Troubleshoot customer concerns over inbound phone calls.

Skills

Fluent English/French

Customer Service Experience

Browser Troubleshooting Practices

Knowledge of Configuration Management Software

Education

College/University degree preferred

Job description

A technology support firm is seeking a Technical Support Help Desk Specialist in Toronto. The role requires bilingual proficiency in English and French, at least 2 years of customer service experience, and strong troubleshooting skills. Responsibilities include providing technical assistance and resolving issues for clients via phone or in-person. Flexible work hours and a hybrid model are offered after an initial on-site training period.