Technical jobs in Canada

Direct message the job poster from Quantum Technology Recruiting Inc. (QTR)

Position : Systems Analyst / Application Support

Location : Scarborough – 5 days onsite

Job Type : Contract

Duration : 12 months

We are seeking a skilled and customer-focused Helpdesk / Application Support Specialist to provide technical assistance and support for end-users in a fast-paced environment for our client in the manufacturing industry. The ideal candidate will have experience supporting Microsoft Office Suite and Office 365 applications, cloud-based platforms, and enterprise tools. Proficiency in scripting (PowerShell or Batch), endpoint management, and familiarity with ticketing systems, Intune, and MDM solutions is essential.

Key Responsibilities :

1. Serve as the first point of contact for end-users seeking technical support via phone, email, or ticketing system.
2. Troubleshoot and resolve issues related to Office 365 (Outlook, Word, Excel, Teams, OneDrive) and other desktop applications.
3. Provide Level 1 and 2 support for hardware, software, network connectivity, printers, and mobile devices.
4. Use scripting (PowerShell or Batch) to automate routine support and administrative tasks.
5. Manage user accounts, groups, and permissions in Active Directory and Azure AD.
6. Support and administer Microsoft Intune and Mobile Device Management (MDM) solutions for Windows, Android, and iOS devices.
7. Escalate unresolved issues to appropriate internal teams or vendors with proper documentation.
8. Track, monitor, and document issues in the IT ticketing system (e.g., JIRA).
9. Assist in the deployment and maintenance of desktop images, patches, and updates.

Required Qualifications :

• 5+ years of experience in a helpdesk, IT support, or application support role.
• Proficiency with Microsoft Office Suite and Office 365 in an enterprise setting.
• Working knowledge of PowerShell or Batch scripting for task automation.
• Hands-on experience with cloud platforms (preferably Microsoft Azure).
• Experience with MDM solutions and Microsoft Intune.
• Strong understanding of ticketing systems and ITIL support practices.
• Knowledge of Windows 10 / 11, Active Directory, and basic networking concepts.
• Excellent communication, problem-solving, and customer service skills.

Interested? Please send your resume to Neeta Bernard @ neeta.bernard@quantum-qtr.com

Seniority level: Mid-Senior level

Employment type: Contract

Job function: Information Technology

Industries: Staffing and Recruiting

Referrals increase your chances of interviewing at Quantum Technology Recruiting Inc. (QTR) by 2x

Get notified about new System Analyst jobs in Toronto, Ontario, Canada.

Other similar roles include: Technical Support Specialist - 3 month contract, Toronto, Ontario, Canada, $60,000.00-$70,000.00; Technical Support Analyst, Applications, Tangerine; Specialist, Executive Technical Support, Scotiabank; Technical Support Specialist - Enterprise; Technical Support and Services, Hardware, Tangerine; Deskside Support Lead Analyst (contract); Application Support Analyst I (North York, ON).

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.