Technical Support

Metso Corporation; Montreal (administrative region); Hybrid; CAD 75,000 - 90,000; Full time

Job summary

A leading sustainable technology provider is seeking a Technical Support professional for Reline Services in Montreal. The role involves supporting mill reline projects, ensuring safety and quality. Successful candidates will have a technical degree, extensive reline experience, and excellent communication skills. You will work with a collaborative team, offering hybrid work arrangements and requiring up to 70% travel. Join us to make a positive impact in the industry and contribute to operational excellence.

Benefits

Occupational healthcare

Generous benefits plan

Hybrid working possibilities

Extensive learning opportunities

Qualifications

• Minimum 5 years of mill reline experience or equivalent in industry.
• Experience operating and maintaining mill reline machinery.
• Valid driver's license and willingness to travel extensively (up to 70%).

Responsibilities

• Develop scope of work and estimate shutdown duration with customers.
• Ensure timely follow-up and customer satisfaction after reline execution.
• Conduct pre- and post-shutdown site assessments to verify conditions.

Skills

Mill reline experience

Technical communication

Ability to interpret technical drawings

Knowledge of mill lining systems

Physical fitness for demanding environments

Education

Technical degree in mechanical or mining-related field

Tools

Mill reline machinery

Job description

Job posting end date: 11/28/2025

Technical Support - Relines

Primary Location: Montreal, Quebec, CA

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Introduction

We are seeking a Technical Support – Reline Services to join our Canadian Services team. You will be responsible for supporting the execution of mill reline services for Metso customers, which involves leading and participating in shutdown activities, often in remote locations, while ensuring high standards in safety, quality, and performance. Your role plays a crucial part in delivering successful mill reline projects, which will contribute to customer satisfaction and operational excellence. In this position, you will report to Reline Team Manager.

This position is mainly located in Sudbury, ON; Montreal, QC; Kelowna, BC, but we are happy to offer flexible working arrangements, including hybrid options. However, it involves up to 70% travel to customer sites across Canada.

Team you belong to

You will join a team of technical experts in mill reline services who are passionate about safe, efficient, and high-quality shutdown execution and strive to deliver optimized solutions for our customers. We are currently working on complex shutdown projects and continuous improvement initiatives for reline methodologies and tooling. We work closely with internal stakeholders such as HSE, Canadian Services Sales teams, Grinding Business Line, and external partners including customer site teams and contractors. Our team culture is all about collaboration, safety-first mindset, and knowledge sharing. The members in our team are located in various locations across Canada.

What you’ll do

• Develop scope of work and estimate shutdown duration with customers and internal stakeholders.
• Ensure timely follow-up and customer satisfaction after reline execution.
• Review and develop job procedures and methodologies to optimize reline execution.
• Prepare and issue job reports to customers post-shutdown.
• Collaborate closely with HSE, Reline Team Manager, technicians, and sales teams to ensure successful planning.
• Conduct pre- and post-shutdown site assessments to verify conditions and identify potential challenges.
• Attend shutdowns to provide technical support for liner assembly and installation, resolving issues proactively.
• Ensure compliance with Metso and site-specific safety protocols and operational procedures.

Who you are

• Technical degree or equivalent in mechanical or mining-related field (preferred).
• Minimum 5 years of mill reline experience or equivalent in industry (asset).
• Strong knowledge of mill lining systems (steel, rubber, polymer, Megaliner).
• Experience operating and maintaining mill reline machinery.
• Ability to interpret technical drawings and engineering plans.
• Strong communication skills and ability to work independently and in teams.
• Physically fit and comfortable working in demanding environments (confined spaces, heights, extreme weather).
• Valid driver’s license and willingness to travel extensively (up to 70%).
• Nice-to-have: Supervisory experience or trade certification.
• Nice-to-have: Familiarity with hot work, LOTO procedures, and hazardous environments.

What's in it for you

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Wellbeing and safety - Benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, and engagement surveys.
• Compensation and rewards - Global incentive program tied to business and performance targets.
• Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Get in touch

Want to rise above the possible with us? Click ‘Apply now’ to leave your application.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.