Implementation Specialist

Affirm; Remote; CAD 55,000 - 75,000; Full time

Job summary

A financial technology company in Canada is seeking an Implementation Specialist to support the integration process with retail partners. This role involves providing technical support, troubleshooting issues, and enhancing operational processes. The ideal candidate should have a Bachelor's degree, relevant experience in tech or e-commerce, and strong communication skills. Competitive salary range between $55,000 and $75,000 annually, along with comprehensive benefits including health coverage and flexible spending options, are offered.

Benefits

Health care coverage

Flexible Spending Wallets

Competitive vacation and holiday schedules

Employee stock purchase plan

Qualifications

• 1-3 years of experience in a relevant industry (Tech, e-Commerce, SaaS) and/or a similar role.
• Past success requiring written communication with stakeholders, customers, or partners.
• Proven ability to manage multiple assignments simultaneously.

Responsibilities

• Provide exemplary support to merchant partners on various topics.
• Resolve technical integration issues related to partner platforms.
• Identify and implement new operational processes.

Skills

Project management

Communication skills

Technical skills

Education

Bachelor’s degree or equivalent experience

Tools

HTML

JavaScript

APIs

Job description

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.

As an Implementation Specialist, you’ll combine your exceptional technical and communications skills to support the implementation of the solution with our growing network of retail partners. You will serve as a primary support contact for our partners’ business and technical teams throughout the integration process, while working cross‑functionally with Engineering and Merchant Operations teams to help provide clients with quick solutions, troubleshoot account issues, and build internal processes that scale.

What You'll Do

• Provide exemplary support to merchant partners on topics including marketing best practices, accounting workflows, and implementation guidance/troubleshooting.
• Resolve technical integration issues related to partners’ e‑commerce front‑end platforms and back‑end order management systems.
• Identify and implement new operational processes to drive efficiency.
• Develop detailed technical documentation.
• Engage with internal stakeholders to define cross‑functional workflows.
• Provide product feedback from clients to the Product and Engineering teams to improve overall product performance and feature set.

What We Look For

• Bachelor’s degree or equivalent experience.
• 1‑3 years of experience in a relevant industry (Tech, e‑Commerce, SaaS) and/or a similar role.
• Past success in a job, internship, or volunteer role that required written communication with stakeholders, customers, or partners.
• Exceptional project management, communication, and technical skills to manage client engagements and internal resources.
• Proven ability to manage multiple assignments simultaneously, work independently and drive projects to completion with minimum guidance and high attention to detail.
• Nice to have: Previous experience in the payments or e‑commerce space & knowledge of HTML, JavaScript, and/or APIs.

Base Pay Grade: D

Equity Grade: 1

CAN base pay range per year: $55,000 – $75,000

Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job‑related skills. Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, employees may be eligible for equity rewards offered by the parent company. Employees new to Affir­m typically come in at the start of the pay range. Please note that sponsorship is not available for this position.

Affirm is proud to be a remote‑first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. A limited number of roles remain office‑based due to the nature of their job responsibilities.

Benefits

• Health care coverage – Affir­m covers all premiums for all levels of coverage for you and your dependents.
• Flexible Spending Wallets – generous stipends for spending on technology, food, various lifestyle needs, and family‑forming expenses.
• Time off – competitive vacation and holiday schedules allowing you to take time off to rest and recharge.
• ESPP – An employee stock purchase plan enabling you to buy shares of Affir­m at a discount.

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affir­m will consider for employment qualified applicants with arrest and conviction records.