Onsite Technical Account Manager — Government & Ops

Axon; Grande Prairie; On-site; CAD 80,000 - 100,000; Full time

Job summary

A technology company is seeking a Technical Account Manager in Grande Prairie to be the primary point of contact for key customers. This role involves managing customer relationships, providing technical expertise, and supporting project management. The ideal candidate has over 5 years of IT experience, preferably with law enforcement, and will help customers optimize workflows while ensuring that Axon's solutions align with their needs. Interested applicants are encouraged to apply even if they do not meet every requirement.

Benefits

Competitive benefits

Professional development opportunities

Qualifications

• 5+ years of IT experience in a support or deployment role.
• Experience working with law enforcement and/or government entities.
• Bilingual proficiency in the local language and English for internal communications.

Responsibilities

• Serve as the primary technical liaison between Axon and the customers.
• Monitor support tickets, provide technical troubleshooting.
• Facilitate training and knowledge transfer for customer integrations.

Skills

IT experience

Customer relationship management

Technical project management

Consulting skills

Bilingual proficiency

Problem-solving skills

Education

5+ years in IT support or deployment

Tools

Microsoft SQL Server

Active Directory

Network Administration

API integrations

Job description

A technology company is seeking a Technical Account Manager in Grande Prairie to be the primary point of contact for key customers. This role involves managing customer relationships, providing technical expertise, and supporting project management. The ideal candidate has over 5 years of IT experience, preferably with law enforcement, and will help customers optimize workflows while ensuring that Axon's solutions align with their needs. Interested applicants are encouraged to apply even if they do not meet every requirement.