Bilingual Spanish Global Service Desk Analyst

Long View Systems; Remote; CAD 60,000 - 80,000; Full time

Job summary

A North American IT provider is seeking a Spanish Bilingual Global Service Desk Analyst in Canada. In this role, you will provide tier I support for clients globally, requiring exceptional customer service and technical troubleshooting skills. With over 2 years of experience in technical support, fluency in Spanish is essential. This position offers a competitive hourly rate of $22-$24 for a 9-month contract, with potential for extension or conversion to full-time employment.

Benefits

Recognition programs

Inclusive environment

Great culture

Qualifications

• 2+ years of experience in a technical support role providing tier I support.
• Ability to adapt to fluctuating customer needs.
• Proven ability to provide superior customer service.

Responsibilities

• Submit fully documented customer issues into a ticket management system.
• Analyze symptoms and provide resolutions.
• Dispatch incidents to necessary support groups.

Skills

Fluent Spanish

Customer service

Technical troubleshooting

Job description

A North American IT provider is seeking a Spanish Bilingual Global Service Desk Analyst in Canada. In this role, you will provide tier I support for clients globally, requiring exceptional customer service and technical troubleshooting skills. With over 2 years of experience in technical support, fluency in Spanish is essential. This position offers a competitive hourly rate of $22-$24 for a 9-month contract, with potential for extension or conversion to full-time employment.