Service Adviser jobs in Canada

RE Services Manager, West

We are committed to connecting Canadians through unique partnerships, our world‑class network and content Canadians love – and our innovative team is growing. We are looking for dedicated team members to join our Corporate team who have a genuine passion for making positive impacts on customers and the communities where we live and work. We have a variety of business units with exciting and meaningful work waiting for you, including Communications, HR, Legal and Corporate Affairs, Supply Chain, Finance, and Real Estate. If you are considering your next step, we have exciting opportunities waiting for you. Come build a rewarding career at Rogers and be a driving force behind our success story!

Manager, Real Estate Services – British Columbia (based in Vancouver)

Reporting to the Sr. Manager, Real Estate Services, the Manager is accountable for end‑to‑end management of the Facility Management (FM) portion of the outsourcing arrangement for assigned sites. Responsibilities include measurement of performance against financial targets and service level agreements (SLAs), ensuring tenant communication and satisfaction, and delivering consistent, high‑quality service.

• Provide oversight and relationship role for Rogers in the assigned sites – oversee BGIS execution of FM SOW in and out of scope.
• Act as the primary liaison for building issues between Rogers and the Business Units, managing ongoing communication with all stakeholders about performance, emergencies, and escalations.
• Ensure service provider’s objectives align with Rogers CRE objectives as defined in the assigned sites.
• Meet regionally as defined in the service agreement: monthly, quarterly, and annual operations reviews for the region with the appropriate CRE and BGIS team to document and review FM operations and financial activities, including FM KPI’s.
• Conduct weekly one‑on‑ones with BGIS counterpart to discuss challenges or roadblocks.
• Support Rogers Project Management team in project planning, delivery, and execution for the region.
• Support Rogers Client Relations and Strategy team to meet CRE and business unit objectives – serve as the regional primary point of contact with Rogers BU stakeholders.
• Support the CRE and BGIS team to ensure that the Business Continuity Plan (BCP) is effective and tested for any necessary demand.
• Support the tenant request process in the region initiated through the Facilities Service Centre (outside the GMAX outsourcing agreement).
• Support the Performance Management team with respect to performance enhancements and performance of SLA’s as defined for the region.
• Support the Environmental and Sustainability team, ensuring FHA / fire & life safety compliance for areas not outsourced and oversight of BGIS where it has been outsourced.
• Process recoverable insurance costs with BGIS and Rogers finance / risk / insurance for assigned sites.
• Advise/consult for annual OPEX and CAPEX budgets as required for assigned sites.
• Review, submit for approval, and implement any FM related contract change orders for the assigned sites.
• Advocate BGIS cost‑saving initiatives for assigned sites.
• Mentor and guide direct reports toward shared goals.

• BOMA Designation RPA or FMA is preferred.
• Minimum 7‑10 years of experience in Facilities or Property Management.
• Excellent written and oral communication skills.
• Analytical and problem‑solving/troubleshooting skills.
• Solid understanding of Electrical & Mechanical systems.
• Very proficient in MS Office suite and SharePoint.
• Excellent interpersonal and relationship‑building skills.
• Strong organizational skills with attention to detail and the ability to be flexible and adaptable to a changing environment.
• Good work ethic, able to work independently and with teams.
• Valid driver’s licence (required to use a company fleet vehicle).

40% within British Columbia.

To protect our people, brand, and assets, a pre‑employment background check will be conducted. All candidates must clear a criminal background check. A credit check and driver’s abstract may also be required depending on the role.

Full time – Day shift. Location: Rogers Tower, 1067 West Cordova Street, Vancouver, BC. Travel up to 50%.

All Corporate Employees are expected to work onsite minimum four (4) days per week starting October 6, 2025, and five (5) days per week effective February 2, 2026.

• Vancouver, BC, CA
• Toronto, ON, CA
• Burnaby, BC, CA
• Surrey, BC, CA
• Kelowna, BC, CA
• Nanaimo, BC, CA
• Victoria, BC, CA

• Health & well‑being benefits
• Donation matching
• Paid time off for volunteering
• Wealth Accumulation – Pension plan & Employee stock options
• Generous employee discounts
• Leadership development, mentorship, and coaching programs

*Available for full‑time and part‑time permanent employees, some restrictions apply.

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For any questions, please visit the Recruitment Process FAQ.

Real Estate, Supply Chain Manager, Supply Chain, Facilities, Project Manager, Sales, Operations, Technology