Technical Client Manager

SGS; Mississauga; On-site; CAD 75,000 - 85,000; Full time

Job summary

A leading testing and certification firm is seeking a skilled liaison to connect clients with the laboratory in Mississauga. This role involves preparing project plans, managing complaints, and ensuring client satisfaction. The ideal candidate holds a degree in a scientific discipline, has 2–5 years of senior scientist experience, and exhibits strong negotiation and communication skills. Knowledge in Regulatory Affairs and pharmaceutical development is essential. The position is full-time, located on-site in Peel Region, Mississauga, Canada.

Qualifications

• 2–5 years’ experience as a senior scientist in a lab or PhD with 3-5 years in the Pharmaceutical Industry.
• 1–3 years’ customer/client contact experience.
• Experience in pharmaceutical analysis and project management.

Responsibilities

• Act as a liaison between clients and the laboratory.
• Prepare and oversee responses for complex and routine quotes.
• Manage business-related complaints regarding Service Quality.

Skills

Negotiation skills

Communication skills

Interpersonal skills

Project management

Customer relations

Self-starter attitude

Education

Degree in Pharmacy, Biotechnology, Biology, Chemistry or related science

Job description

We are SGS – the world’s leading testing, inspection, and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer, and more interconnected world.

Job Description

Act as a liaison between clients and the laboratory as follows:

• Prepare and oversee the preparation and submittal of responses for all complex and routine quotes.
• Work with other NAM TCMs to respond to all Requests for Proposals (RFPs)/Requests for Information (RFI). Collaborate with clients and department heads to prepare project plans.
• Assist in preparing protocols and project reports as needed.
• Provide status updates of ongoing projects.
• Schedule teleconferences and face to face meetings as needed, run meetings, generate agendas and meeting minutes and track action items.
• Ensure pricelists are maintained and accurate with regards to effort required for work.
• Working with Lab Manager make sure that invoices are generated and sent upon completion of work.
• Give clients technical support and advice where needed maintain high customer satisfaction that we are the preferred service provider.
• Manage business related complaints relating to Service Quality from enquiry to payment received.
• Follow Training SOP for training and training records.

Qualifications

• Degree in Pharmacy, Biotechnology, Biology, Chemistry or related science
• 2– 5 years’ experience working as a senior scientist in a lab environment or PhD 3-5 years’ experience working in the Pharmaceutical Industry.
• 1 – 3 years’ experience in a customer/client contact position
• Several years’ experience in the area of pharmaceutical analysis and project management
• Thorough knowledge Regulatory Affairs and Pharmaceutical development with emphasis on CMC.
• Experience with bio-pharmaceuticals a plus
• Strong negotiation, communication, customer relation, and interpersonal skills
• Self-starter with entrepreneurial attitude
• The incumbent must be capable of multi-tasking in order to meet the required sample turn-around time and client satisfaction while working together with the Laboratory Managers on a regular basis
• Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression and Indigenous status, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities, or requirements, but a general description of the job. Nothing contained herein restricts the company's rights to assign or reassign duties and responsibilities to this job at any time.

Accommodations are available on request for qualified candidates during each stage of the recruitment process.

Please note that candidates applying for Canadian job openings should be authorized to work in Canada.