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Dispatcher
Job summary
A family-owned environmental services company in Ontario is seeking a Dispatcher to manage daily operations. Responsibilities include coordinating drivers and equipment, maintaining client communications, and supervising driver performance. Candidates should have 4-5 years of dispatch experience, strong organizational skills, and a thorough understanding of MTO regulations. This position offers a competitive salary of $75,000 - $80,000 along with comprehensive benefits in a supportive work environment.
Benefits
Qualifications
- Demonstrated leadership and problem solving skills.
- 4-5 years experience in a dispatch role.
- Thorough understanding of MTO regulations.
- Excellent verbal and written communication skills.
- Good computer skills and familiarity with a variety of software systems.
- Experience with e-Log systems an asset.
- Excellent organizational skills, with ability to prioritize and adapt to changes as needed.
- Proven ability to thrive in a busy, fast-paced environment.
- Ability to work independently.
- Strong customer service experience/background.
Responsibilities
- Create and communicate a daily dispatch for Drivers including routes and instructions.
- Assign Drivers, equipment and jobs.
- Coordinate equipment maintenance and repairs with the Shop.
- Respond to client concerns and Driver issues promptly.
- Communicate regularly with Wastewater Treatment Plants.
- Be the first point of contact for clients booking haulage.
- Participate in the recruitment and selection process for new Drivers.
- Lead onboarding of new Drivers and training.
- Manage Driver team performance and objectives.
- Work with HR on Driver performance issues.
About Us: As passionate stewards of our world, we champion clean water and fertile soil.
Dispatch
- Create and communicate a daily dispatch for Drivers that includes routes, client instructions, and SOPs.
- Assign Drivers, equipment and jobs.
- Coordinate equipment maintenance and repairs with the Shop.
- Respond to client concerns, Driver and equipment issues in a timely fashion.
- Communicate regularly with Wastewater Treatment Plants, monitor levels and coordinate haulage.
- Be the first point of contact for clients booking haulage.
- Work with Project Managers in Clean Out and Infrastructure to coordinate and schedule client emergency jobs.
- Participate in the recruitment and selection process for new Drivers.
- Lead onboarding of new Drivers, including training on Haulage standards, procedures and software.
- Manage the Driver team performance, including setting team and individual objectives, tracking and measuring results.
- Work with HR to address Driver performance issues and absenteeism.
We’re looking for an effective people manager and problem solver with some experience in a similar operational leadership role. Your skills and experience include:
- Demonstrated leadership and problem solving skills.
- 4-5 years experience in a dispatch role.
- Thorough understanding of MTO regulations.
- Excellent verbal and written communication skills.
- Good computer skills and familiarity with a variety of software systems.
- Experience with e-Log systems an asset.
- Excellent organizational skills, with ability to prioritize and adapt to changes as needed.
- Proven ability to thrive in a busy, fast-paced environment.
- Ability to work independently.
- Strong customer service experience/background.
We offer the opportunity to make a difference with the work you do, and to work in a friendly, family owned and operated company that values good, honest work, and the people that do that work. Wessuc is one of Ontario's leading resources for municipal, industrial and agricultural wastewater infrastructure and processes, with a focus on turning waste into value. We take pride in our commitment to safety and our use of innovative waste solution technologies.
This opportunity includes:
- Competitive salary: $75,000 - $80,000
- Comprehensive benefits plan and company matching RRSP-DPSP program.
- Supportive work environment.
- Family owned and operated business.
Upon reviewing your application, we will respond with more detail regarding the role and look forward to connecting further on the opportunity. Wessuc encourages all qualified candidates to apply. If you require accommodation in the recruitment process please let us know by using the “Help” function in the application, or contacting our Human Resources team at hr@wessuc.com.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.